Results 1 to 2 of 2

Thread: Problem with Email settings in a fresh installation

  1. #1
    spanishconnector is offline Junior Member
    Join Date
    Jan 2012
    Posts
    5

    Default Problem with Email settings in a fresh installation

    Hi, I am new to Sugar CRM. I succesfully installed Sugar Community Edition Linux Fast Stack 6.3.1 in my local network, and I am trying to make email work. I want to be able to send and receive (and sync, I guess) emails from my GoDaddy email box with my domain name.

    When I go to Admin -> Email -> Email settings , I can send the Test Email with no problem at all from the "Outgoing Mail Configuration" section, using my GoDaddy email server (smtpout.secureserver.net). The problem is when I try to send Test Email from my account, clicking on My_Name at the upper right corner (I am the administrator too) -> Email Settings -> Send Test Email. I don't understand why I do not get the test email from this section since "Email Client:" (Sugar Email Client), "Email Provider", "SMTP Username:" and "SMTP Password:" are all set like the Admin -> Email -> Email settings.

    I read that I need to check the sugarcrm.log file in the root of my Sugar installation. My install_summary.txt says "Installation directory: /opt/sugarcrm-6.3.1/", but I don't see sugarcrm.log in that folder. I thought it was the "root of my Sugar installation".

    Any help or hint will be appreciated. Thank you in advance.

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
    Join Date
    Jul 2004
    Location
    St Louis, MO
    Posts
    3,183

    Default Re: Problem with Email settings in a fresh installation

    Go to admin->system settings and at the bottom of that form set the log level to debug, save it and then try it again and post the resulting log file.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
    Help us Help You

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Problem with fresh installation SugarCRM
    By cbustoslewin in forum Installation and Upgrade Help
    Replies: 6
    Last Post: 2012-01-29, 12:23 PM
  2. display problem after a fresh installation
    By rymfiltre in forum Installation and Upgrade Help
    Replies: 2
    Last Post: 2010-07-06, 10:33 AM
  3. Error changing settings after fresh install of Version 4.5.1e (Build 1049)
    By obessentials in forum Installation and Upgrade Help
    Replies: 2
    Last Post: 2007-08-30, 04:42 PM
  4. Email settings problem
    By daniloal in forum Help
    Replies: 0
    Last Post: 2007-07-05, 11:08 AM
  5. Email settings - problem sending
    By TheShark in forum Help
    Replies: 0
    Last Post: 2006-07-31, 06:26 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •