problem with export button in enterprise report

[minasaeedi]

Hello
I have problem with export button of CRM interface. When I try to export an enterprise report I got an error when I click on export hyperlink.
What can be the problem? This enterprise report and the export button worked correctly before and I'm not sure what has happened suddenly.

[davidboris]

Hello,

Can you paste the error message or a screenshot here to get some more idea? What SugarCRM version are you using?

[minasaeedi]

Hello

Let me describe my problem with more details.
I'm able to export basic reports and the export button is working without any errors.
But when I try to export an enterprise report,it only shows a blank page and no error!

My SugarCRM version is 5.5
Any help provided is very much appreciated!!!

Regards,
Mina

[davidboris]

Hello,

Check the server logs to see the possible errors. Paste the content here if you can.

[Angel]

Hello

Let me describe my problem with more details.
I'm able to export basic reports and the export button is working without any errors.
But when I try to export an enterprise report,it only shows a blank page and no error!

My SugarCRM version is 5.5
Any help provided is very much appreciated!!!

Regards,
Mina

Try increasing the max_execution_time and memory_limit settings in your PHP.INI, restart the web service and then try it again. Blank pages are often times the result of PHP.INI settings being set too low.

[minasaeedi]

Hello,

Check the server logs to see the possible errors. Paste the content here if you can.

Thank you for your reply.
Can you please tell me where to find the log file? - by the way my server is Linux.
Thank you

[minasaeedi]

Try increasing the max_execution_time and memory_limit settings in your PHP.INI, restart the web service and then try it again. Blank pages are often times the result of PHP.INI settings being set too low.

Could you tell me what range I have to set my execution time and memory limit?

[Angel]

It'll vary depending on the amount of data in question, but try using 128M for memory_limit and 300 for the max_execution_time.

[minasaeedi]

here is the error in linux server error-log:

PHP Notice: Undefined index: Home in sugarcrm/include/export_utils.php on line 134, referer: http://localhost/sugarcrm/index.php?...2-4bbca8f558b2

PHP Notice: Undefined index: in /storage1/html/sugarcrm/include/export_utils.php on line 135, referer: http://localhost/sugarcrm/index.php?...2-4bbca8f558b2

PHP Warning: require_once() [<a href='function.require-once'>function.require-once</a>]: Filename cannot be empty in /storage1/html/sugarcrm/include/export_utils.php on line 135, referer: http://localhost/sugarcrm/index.php?...2-4bbca8f558b2

PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '' (include_path='/storage1/html/sugarcrm/include/..:.:/usr/share/pear:/usr/share/php') in /storage1/html/sugarcrm/include/export_utils.php on line 135, referer: http://localhost/sugarcrm/index.php?...2-4bbca8f558b2

[davidboris]

Hello,

Your query belongs to any custom or basic(Accounts,Contacts, etc.) module?