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Thread: Problem importing contacts with 5.0.0e

  1. #1
    mcichelli is offline Sugar Community Member
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    Jun 2006
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    Default Problem importing contacts with 5.0.0e

    I've seen some messages about problems importing accounts - in particular ones that contain a '.

    Are there any known problems importing contacts? I have text files of 1000 contacts each. Many of them import perfectly. Some of them "stick" on a particular contact - i.e. the import looks like it's running, but it never gets beyond that contact. I'm trying to find what's common amongst these contacts. So far I don't see anything noteworthy.

    I do find that after one of these has been running and I have ended it by closing the browser (is there a better way?), I often have TWO apache.exe's running and one of them is using almost 100% of the cpu. I terminate the task from the console of the server.

    Has anyone else had a similar problem and found the secret?

    Thanks.

  2. #2
    madmat is offline Sugar Community Member
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    Default Re: Problem importing contacts with 5.0.0e

    I ran into import problems several times, especially with larger csv files(1000+ entries).
    Import seemed to be running, but never came to an end an always stopped at a certain line number, never found out why.

    Now I´m splitting them into files with 500 entries each at max, that works fine.

  3. #3
    JVWay is offline Sugar Community Member
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    Sep 2007
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    Corvallis, Oregon
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    Default Re: Problem importing contacts with 5.0.0e

    Well, for me and a number of other's here the problem was with accounts that have apostrophe's in the name. We had very few and just stripped them out.
    Jerry Way
    Business Process Administrator

    Sugar 6.1.4 Professional
    (Testing 6.1.2)
    LAMP on Centos 5
    PHP 5
    MySQL 5
    Apache 2.2

  4. #4
    mcichelli is offline Sugar Community Member
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    Default Re: Problem importing contacts with 5.0.0e

    Quote Originally Posted by madmat
    I ran into import problems several times, especially with larger csv files(1000+ entries).
    Import seemed to be running, but never came to an end an always stopped at a certain line number, never found out why.

    Now I´m splitting them into files with 500 entries each at max, that works fine.

    I'll give that a try. Thanks.

    NEXT DAY

    That appears to work. I had one "freeze" out of 22, but after I aborted that one and checked the contacts, I found that all 500 HAD been entered. So - does it loop at the end sometimes?

    Is this perhaps a memory leak problem? Why do smaller import files work better? Any ideas from the Sugar folks?
    Last edited by mcichelli; 2008-05-28 at 01:42 PM.

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