Problem with installation of Sugar CRM.

[shivhare]

Hi,
I am trying to install and configure Sugar CRM 4.1.2 on Red Hat Linux 9.The server is already running MySQL 5.0.22.However when I start the installation by giving http://localhost/sugarcrm/install.php,I get the error that MySQL database not available.Any help on this will be appreciated.I am using this software for the first time.

Regards..

[ruchida]

Hi,

Is php-mysql installed?

[shivhare]

[SIZE=5]Hi,
No,it is not installed.

Regards..

[ruchida]

Hi,
No,it is not installed.

Regards..

You should have it. Log in as root on your server. get a command prompt. type:

yum install php-mysql

then restart the http server.

[shivhare]

Hi,
I installed php-mysql and restarted the httpd service.The problem still persists.

Regards,
M Shivhare.

[ruchida]

run a short script below and see if the mysql section is there.

 <?php phpinfo(); ?>  

[shivhare]

Hi Ruchida,
Since I am totally new to PHP and MySQL,I am not able to figure out the mysql section.However,I have found some mysql entries in it and I guess the php is communicating with mysql.I am forwarding the output of the php script as an attachment to you.Could you please figure it out?

Thanks&Regards,
M. Shivhare.

[ruchida]

Hi Ruchida,
Since I am totally new to PHP and MySQL,I am not able to figure out the mysql section.However,I have found some mysql entries in it and I guess the php is communicating with mysql.I am forwarding the output of the php script as an attachment to you.Could you please figure it out?

Thanks&Regards,
M. Shivhare.

Hi,

Looking at your php info, I think your httpd server (Apache) has NOT loaded php-mysql extension.

1. Can you find /etc/php.d/mysql.ini ?
2. Can you find mysql.so in /usr/lib/php/modules (or other area) ?

And your PHP version (4.2.2) is very old. Type "yum info php" and see if a newer version is available or not. Sugar supports 4.3.10 or later.

[shivhare]

Hi Ruchida,
Yes I can find /etc/php.d/mysql.ini and also mysql.so in /usr/lib/php4.

Shall I upgrade my current php-4.2.2-17 to php-4.3 or higher?Will it affect my current setup of Apache or MySQL?

Thanks&Regards,
M. Shivhare.

[ruchida]

Hi Ruchida,
Yes I can find /etc/php.d/mysql.ini and also mysql.so in /usr/lib/php4.

Shall I upgrade my current php-4.2.2-17 to php-4.3 or higher?Will it affect my current setup of Apache or MySQL?

Thanks&Regards,
M. Shivhare.

Yes, you should upgrade your PHP to 4.3.10 or later, and php-mysql also. It should not affect Apache or MySQL.