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Thread: Problem with knowledge base search

  1. #1
    adampebt is offline Member
    Join Date
    Jul 2008
    Posts
    9

    Default Problem with knowledge base search

    I hope someone can help (or perhaps point out the error of my ways ) with the knowledge base search. As I understand it should be a full text search, covering the article and title? However when I search for a keyword I seem to get random results

    For example I create a new article as below;
    Title - How to create a FAQ and prove the search doesn't work
    Status - Published
    Body - This is a test article on how to create a FAQ in sugarcrm, but I don't think it will work!

    Then I go to articles from the shortcut menu, and use the search tab and get the following results on these keywords.

    How - no search result
    create - article is returned
    search - no search result
    prove - no search result
    FAQ - no search result

    I've had this problem for ages, and hoped an upgrade to 5.5.0 Pro would resolve. I have also built a new sugarcrm deployment from the faststack installer (MySQL) on a new machine and get the same problem.

    Thanks for any insight offered,
    Adam

  2. #2
    adampebt is offline Member
    Join Date
    Jul 2008
    Posts
    9

    Default Re: Problem with knowledge base search

    OK - so I finally figured this out. Perhaps I missed something along the way, didn't seem too clear in the documentation.

    The knowledgebase search doesn't search the article title, only the body of the article, so if I add some descriptive words at the top of the article body it gets picked up in the seach.

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