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Thread: Problem Saving

  1. #1
    bhc92 is offline Member
    Join Date
    Dec 2009
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    Default Problem Saving

    I have created a system in cases with an additional 30 custom fields. Up until a couple of weeks the data entry process has been smooth, all fields when entered were saved first time. However we now have a situation where when all data is entered and I hit save only a couple of fields are actually saved. I then have to edit the case and reinput the data and it is at this point that all data is saved properly.

    Has anyone any ideas on this, its a real puzzler

    Rob

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
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    Los Angeles
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    4,813

    Default Re: Problem Saving

    Take a look at the debug log to see if it includes any errors. You can enable it via Admin > System Settings.

    Also, are all the fields that are failing of the same type? i.e. Drop downs?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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