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Thread: Problem searching for leads under account name no results

  1. #1
    saschamichel is offline Sugar Community Member
    Join Date
    Mar 2008
    Posts
    15

    Question Problem searching for leads under account name no results

    Updated to Sugar 5.0.0e (Build 3276

    I have just updated sugar and now seem to ba having problems with importing leads and searching for imported leads.
    when I import the leads I can see them in the full list but when I try to search for them using account name they don't come up.There seems to be a new tab implemented to select account name and I wonder is this has affected the account name fields search in sugar.
    I have tried loading 1 lead manually from the shortcut bar but still cannot search for it under account name.
    This makes life really difficult now when trying to locate leads.
    Has anyone had similar experience and/or knows how to sort it?

    Many thanks
    Sascha

  2. #2
    redbourne is offline Sugar Community Member
    Join Date
    Dec 2005
    Posts
    10

    Default Re: Problem searching for leads under account name no results

    saschamichel
    I have just come across the same issue as well. I have also just done a search of the bug list (keyword leads) for bugs found in 5.0.0e but its not there - but it seems real to me!

    Steve
    --------------------------
    Steve Carter
    Redbourne Limited

    Sugar 5.5.4
    CentOS 5.4
    Apache 2.2.3
    MySQL 5.0.77
    PHP 5.2.13

  3. #3
    lucia1 is offline Member
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    May 2008
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    6

    Default Re: Problem searching for leads under account name no results

    I also have the same problem. If you have resolved as you did?

    Sorry for my English

  4. #4
    lucia1 is offline Member
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    May 2008
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    6

    Default Re: Problem searching for leads under account name no results

    resolved modifiched file var/......./modules/leads/vardefs.php.
    Original file:
    'account_name' =>
    array (
    'name' => 'account_name',
    'rname' => 'name',
    'id_name' => 'account_id',
    'vname' => 'LBL_ACCOUNT_NAME',
    'join_name'=>'accounts',
    'type' => 'relate',
    'link' => 'accounts',
    'table' => 'accounts',
    'isnull' => 'true',
    'module' => 'Accounts',
    'dbType' => 'varchar',
    'len' => '255',
    ),


    file modifiched
    'account_name' =>
    array (
    'name' => 'account_name',
    // 'rname' => 'name',
    // 'id_name' => 'account_id',
    'vname' => 'LBL_ACCOUNT_NAME',
    // 'join_name'=>'accounts',
    // 'type' => 'relate',
    'type' => 'varchar',

    // 'link' => 'accounts',
    // 'table' => 'accounts',
    // 'isnull' => 'true',
    // 'module' => 'Accounts',
    // 'dbType' => 'varchar',
    // 'len' => '255',
    'unified_search' => true,
    'comment' => 'Account name for lead'
    ),

  5. #5
    saschamichel is offline Sugar Community Member
    Join Date
    Mar 2008
    Posts
    15

    Default Re: Problem searching for leads under account name no results

    I've upgraded to on demand professional and I have the same issue.
    Why cant we run an advanced search on account name under the leads section.
    I've submitted a case and have not heard anything back.
    My telemarketers are sitting around wasting time searching through the database to find callbacks.

    Anyone been able to get clear on this?

  6. #6
    bjsvec is offline Junior Member
    Join Date
    Mar 2008
    Posts
    3

    Default Re: Problem searching for leads under account name no results

    Thanks, this fixed it partially for me. I can now search for an account from the advanced tab of the lead list page. However, if I try the same search from the global search box (top right of screen) I get no result. Any ideas?
    thanks in advance.

    brandon

    Quote Originally Posted by lucia1
    resolved modifiched file var/......./modules/leads/vardefs.php.
    Original file:
    'account_name' =>
    array (
    'name' => 'account_name',
    'rname' => 'name',
    'id_name' => 'account_id',
    'vname' => 'LBL_ACCOUNT_NAME',
    'join_name'=>'accounts',
    'type' => 'relate',
    'link' => 'accounts',
    'table' => 'accounts',
    'isnull' => 'true',
    'module' => 'Accounts',
    'dbType' => 'varchar',
    'len' => '255',
    ),


    file modifiched
    'account_name' =>
    array (
    'name' => 'account_name',
    // 'rname' => 'name',
    // 'id_name' => 'account_id',
    'vname' => 'LBL_ACCOUNT_NAME',
    // 'join_name'=>'accounts',
    // 'type' => 'relate',
    'type' => 'varchar',

    // 'link' => 'accounts',
    // 'table' => 'accounts',
    // 'isnull' => 'true',
    // 'module' => 'Accounts',
    // 'dbType' => 'varchar',
    // 'len' => '255',
    'unified_search' => true,
    'comment' => 'Account name for lead'
    ),

  7. #7
    pshutt is offline Junior Member
    Join Date
    May 2008
    Posts
    2

    Default Re: Problem searching for leads under account name no results

    There is an invalid vardef for the Account Name field in the ./modules/Leads/vardefs.php file.

    http://www.sugarcrm.com/wiki/index.p...n_SugarCRM_5.0

  8. #8
    bjsvec is offline Junior Member
    Join Date
    Mar 2008
    Posts
    3

    Default Re: Problem searching for leads under account name no results

    Thanks, I tried this which is a little different then the other user suggested above. The account field now appears correctly and I can filter for accounts through the lead list view. However, I cannot search by lead accounts via the global search. Does anyone know why this would be?

    brandon

    Quote Originally Posted by pshutt
    There is an invalid vardef for the Account Name field in the ./modules/Leads/vardefs.php file.

    http://www.sugarcrm.com/wiki/index.p...n_SugarCRM_5.0

  9. #9
    Angelo is offline Sugar Community Member
    Join Date
    May 2006
    Posts
    15

    Default Re: Problem searching for leads under account name no results

    Same problem for me. With 10000 leads I am unable to work with this version.

  10. #10
    tomkerswill is offline Sugar Community Member
    Join Date
    Jul 2006
    Posts
    58

    Default Re: Problem searching for leads under account name no results

    Same problem here... Our sales team always enter the company name into the account name of each lead they create. They then use that to search for the lead later. Now when they search, the leads they've entered just don't come up.... Needs urgent fix!

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