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Thread: Problem sending outbound email using SMTP

  1. #1
    Lisanic is offline Member
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    Mar 2010
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    Default Problem sending outbound email using SMTP

    Can anybody help?

    I have set up email using POP3 in Sugar CE 5.5.0. Incoming mail is fine but outbound email is generating error message.

    Message Cannot be Sent
    Error emailing:SMTP Error: Could not connect to SMTP host.

    my mail server is Powweb and i have used the correct settings as i would in outlook. Have i done something wrong?

    Thanks

  2. #2
    andydread is offline Junior Member
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    May 2010
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    Default Re: Problem sending outbound email using SMTP

    I am having the same issue. Just installed a fresh installation of SugarCE-5.5.2
    Everything seems to be working so far except outgoing smtp. I have Postfix running on the same host as sugar (localhost) and it other apps(avantfax) running on this host can send with smtp just fine.

    When I click [send test email] I get no mail. when I check the logs I get this.

    Code:
    Sat May  8 11:39:21 2010 [10619][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply:  
    Sat May  8 11:39:21 2010 [10619][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
    Sat May  8 11:39:21 2010 [10619][1][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid.  Check the settings or select a different mail server for the mail account.
    smtp server: 127.0.0.1

    We also tried pointing it to our local zimbra server on the lan. got the same message. not sure what to do now.

  3. #3
    Tmanisaur is offline Member
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    May 2010
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    Default Re: Problem sending outbound email using SMTP

    I'm having exactly the same issue on a fresh install of 5.5.2 on CentOS 5.4 (x86_64).
    Where would I find the logs that you mentioned?
    I'll check mine also and post back here.
    Last edited by Tmanisaur; 2010-05-11 at 03:38 PM.

  4. #4
    boudiful is offline Junior Member
    Join Date
    Oct 2009
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    3

    Default Re: Problem sending outbound email using SMTP

    I am having the same issues and have been for over a month now. I have tried a multitude of SMTP servers, all of them give me the same error. Any guidance would be much appreciated as I'm not sure what else to try.

  5. #5
    Tmanisaur is offline Member
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    May 2010
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    Default Re: Problem sending outbound email using SMTP

    Please - someone out there must have come across this and can share their advice...

  6. #6
    routledge is offline Sugar Community Member
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    Jan 2008
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    London
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    98

    Default Re: Problem sending outbound email using SMTP

    Hi Tmanisaur, and all others,

    Have you tried sending with 'sendmail' yet, does it work. Please try it, this way we can start eliminating possible suspects.

    Regards

    John

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