I'm having the same issue on two different machines. One is running Windows 2003 Server with Apache. (I am not sure about the php version, the SQL server version). The other is running on Ubuntu 8.10, Apache 2.1, MySQL 5.1, and Php 5.2.1. I'm using Sugar 5.2.0a in both instances.

I've added a relate field in Cases so that each Case is tied to a contact. I've set up a workflow so that when a case goes from a certain custom status to another custom status, an email alert is sent to the contact connected to the case.


The problem is, that doesn't work.

It does work when I add in an alert that emails a specific user.

This is the exact wording of the alert:

Select custom email and name fields
(Additional Filter) Filter related module by field

Recipient associated with a related Contact
Select Custom Email Field: Email:and Name Field: First Name:
using address To:

I've been racking my brains over this last two days, and I tried fiddling with the conditions, and I haven't gotten it to send an email to the contact in this case.

Anyone have any ideas on what I am missing?