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Thread: Problems installing Zucker Reports in Sugar 5.2

  1. #1
    jardenp is offline Junior Member
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    Default Problems installing Zucker Reports in Sugar 5.2

    I don't know how to repost this properly, so maybe a forum admin can rework this if need be.

    I found a very helpful post buried in the long thread Sugar 5.2 Contents about installing Zucker Reports in Sugar 5.2 and I thought it merited a fresh thread because I'm sure many people have this problem.

    spectrum wrote:

    Hi,

    i have just upgraded to 5.2 . I have tried to upload the Zucker Reports module but it says it is not compatible with Sugar: 5.2.0 . What is the fix for this

    andopes responded:

    Hi spectrum

    You may unzip the Zucker installer, edit the manifest and add the 5.2 into 'acceptable_sugar_versions' at the $manifest.
    Zip the files again.
    Make sure you will zip the content of the folder containing the manifest.php, not the folder itself.
    Try to install it again

    Kind regards
    __________________
    André Lopes

    I add:

    Many thanks to andopes for his response to the thread's question. It worked very well for me.

    For all the newbs like me, let me elaborate Andopes instructions--maybe reword them in newb friendly terms

    1. unzip ZuckerReportsCE_1.10_module.zip to a folder (I made one called zucker on the desktop)

    2. open the manifest.php file in the folder and change the fourth line from
    'acceptable_sugar_versions' => array("regex_matches" => array("5.1.*")),
    to
    'acceptable_sugar_versions' => array("regex_matches" => array("5.1.*", "5.2.*")),
    (changes in red)

    3. Save the changes and close the file

    4. select all in the zucker folder (or whatever you called it)--there are 5 folders and 3 php files in all that should be selected

    5. Right click (or whatever gets you there) and and compress (.zip, whatever) to a new folder. (in ubuntu it's the "create archive" in right-click drop menu)

    6. upload the new compressed folder to the "add modules" in Sugar's admin

    7. post a note thanking Andopes for his uber-simple fix for this annoying problem!

    - Josh P.

    Ubuntu 8.04 - Heron
    Apache 2.2.8
    PHP 5.2.4-2ubuntu5.4 with Suhosin-Patch 0.9.6.2 (cli)
    MySQL 5.0.51a-3ubuntu5.4
    Sugar 5.2.0 Build 5380 Community Edition

  2. #2
    patrickatm4 is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    I've tried this fix, even name 5.2.1a rather than using 5.2.*.

    Every time I upload the file in the Module Loader after it's done the upload the screen goes white then returns back to the loader and it's not been added. I don't get any error messages.

    I've got some other smaller modules installed so I'm sure the loader is working OK. Does anybody have any ideas?

  3. #3
    genius786's Avatar
    genius786 is offline Sugar Community Member
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    Smile Re: Problems installing Zucker Reports in Sugar 5.2

    Hi,

    Are you perform changing in PHP.INI file ?



    Best regards,
    SARFARAZ AHMED KHAN
    Karachi, Pakistan
    skype: genius_crystal
    genius_crystal@hotmail.com
    92-314-2595624

  4. #4
    amaury is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    Quote Originally Posted by patrickatm4 View Post
    I've tried this fix, even name 5.2.1a rather than using 5.2.*.

    Every time I upload the file in the Module Loader after it's done the upload the screen goes white then returns back to the loader and it's not been added. I don't get any error messages.

    I've got some other smaller modules installed so I'm sure the loader is working OK. Does anybody have any ideas?
    having the same problem here.

  5. #5
    patrickatm4 is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    I ended up solving all my upgrade / installation problems by setting the file / directory permissions to 777 - not ideal but it made the upgrade / installation routines work.

  6. #6
    amaury is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    Quote Originally Posted by patrickatm4 View Post
    I ended up solving all my upgrade / installation problems by setting the file / directory permissions to 777 - not ideal but it made the upgrade / installation routines work.
    hi.
    is that done on the php.ini file?
    Running SugarCRM CE on Safari 4.0.2, Mac OS X 10.5.7.

  7. #7
    patrickatm4 is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    You can either login with FTP and change the permissions (I use Filezilla, select all files/folders, right click, file attributes set to 777, make sure "recurse into all subdirectories" is ticked then press OK)

    Or login using SSH and use the CHMOD command.

    It's not ideal from a security perspective as everybody will have write permission to all the files.

  8. #8
    amaury is offline Member
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    Default Re: Problems installing Zucker Reports in Sugar 5.2

    Quote Originally Posted by patrickatm4 View Post
    You can either login with FTP and change the permissions (I use Filezilla, select all files/folders, right click, file attributes set to 777, make sure "recurse into all subdirectories" is ticked then press OK)

    Or login using SSH and use the CHMOD command.

    It's not ideal from a security perspective as everybody will have write permission to all the files.
    thanks.
    found a post in the sugarforge zucker reports forum, that pointed to the necessity of restarting apache after changing the max filesize parameter.
    that was the only thing i hadnt tried yet.
    so i did it and now it is working.
    Running SugarCRM CE on Safari 4.0.2, Mac OS X 10.5.7.

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