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Thread: Problems in Sales / Account Search

  1. #1
    Join Date
    Feb 2010
    Posts
    10

    Default Problems in Sales / Account Search

    Hi all

    I do have a little wired Problem with my SugarCRM..

    Problem:

    User 1 (Administrator):
    Search in Sales / Account
    Example Parameter:

    Contact Week: 04/23/2010
    Contacted: Yes
    Assignet to: User 2

    Result:

    Search-Result: 64Entries

    User 2 (Normal User):
    Same Parameters than User 1.

    Result:

    Search-Result: 0 Entries

    Can someone tell me, why are the Results different? Same parameters, but different Results?

    Also could you eventuelly tell me, why this happens and how i can change this, that the Results are the same??


    Greetings and many thanks for your help.


    raphael.gnaedinger



    PS:

    Sugar-Version: Sugar-Community Version 5.5.0 (Build 6655)

  2. #2
    Join Date
    Feb 2010
    Posts
    10

    Default Re: Problems in Sales / Account Search

    nobody an idea???

  3. #3
    Join Date
    Feb 2010
    Posts
    10

    Default Re: Problems in Sales / Account Search

    are you serious, that noone ever had that proplem and noone now how to fix that??

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
    Location
    São Paulo - Brazil
    Posts
    8,335

    Default Re: Problems in Sales / Account Search

    This weird behaviour probably is due the generated query.
    Follow the tips in my last post here and let us know the queries from both users.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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