Problems with User Management

[eosheroff]

Perhaps the good people at Sugar will be able to help me with this. I welcome any help at all, however.

Once I create a user I am unable to login with that user. When I try to login I get an error saying:

You do not have access to this area. Please contact your site administrator if you believe that you should have access.
Redirect to Home in 3 seconds

And when I attempt to change access of users in Role Management Area at the bottom of the screen for a particular role I do not have the cells showing up that denote what user roles can and cannot access

It says Double click on a cell to change value, but it says NO ACTIONS DEFINED

I have no idea how to get users to be able to access sugar. I'm desperate here!

Thank you,

Evan

[stevec]

Do you have the tabs/modules enabled for the users?

[eosheroff]

Yeah that is the default. All of the Tabs under Display Tabs are selected

[kpit]

do you have portal user or group user check in the account? this will prevent the user from logging into SugarCRM.

[eosheroff]

Nope everythign is uncheck....Administrative Access, Portal User, Group User....

I am aware that those will restrict user access. Any other suggestions?

[stevec]

You could edit the lo4php.properties file and enable the debug logging - with no one else using the system, perform the error and trace back through the log (sugarcrm.log) to see if you can deduce what's happening.

[krishsugar]

I am having a same issue. The details screen of a custom module comes up when we login as admin, but not for regular user.

I have enabled the debug level, I see a bunch of select stmts, but don't see any ACL related errors. Appreciate any help on this