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Thread: Prospect to Lead conversion - E-mail lost.

  1. #1
    wdroush is offline Senior Member
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    Default Prospect to Lead conversion - E-mail lost.

    To replicate:
    Create a prospect.
    Open prospect
    Click "convert to lead"
    Enter an e-mail address.
    Save.


    E-mail address will be lost and will need to be reentered by editing the lead.


    A minor issue, but very annoying, when you convert the lead it should act like a create a lead page, so I don't really get the issue here...

  2. #2
    sugarcane is offline Sugar Community Member
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    Default Re: Prospect to Lead conversion - E-mail lost.

    what version of sugar are you using? this should be carrying over. Perhaps there is a bug. Have you made and customizations?
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

  3. #3
    wdroush is offline Senior Member
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    Default Re: Prospect to Lead conversion - E-mail lost.

    Quote Originally Posted by sugarcane View Post
    what version of sugar are you using? this should be carrying over. Perhaps there is a bug. Have you made and customizations?
    5.2j, minor customizations (couple new fields and modules, a few detail list hacks), but I don't even think I can touch the e-mail field because of how it operates.

    So when you do this it works fine? Let me try it on my dev system.

    Edit:
    Doesn't work on dev system, which is a lot less customized at the moment.

  4. #4
    sugarcane is offline Sugar Community Member
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    Default Re: Prospect to Lead conversion - E-mail lost.

    Hello,

    i tested this on a local 5.2j instance. i created a target with an email address populated and it converted to a lead with the email address.

    I also tested created a target with no email address where i populated an email address in the conversion screen and the converted lead contained the email.

    This leads me to believe that this must be something related to a customization you did.
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

  5. #5
    wdroush is offline Senior Member
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    Default Re: Prospect to Lead conversion - E-mail lost.

    Quote Originally Posted by sugarcane View Post
    Hello,

    i tested this on a local 5.2j instance. i created a target with an email address populated and it converted to a lead with the email address.

    I also tested created a target with no email address where i populated an email address in the conversion screen and the converted lead contained the email.

    This leads me to believe that this must be something related to a customization you did.
    Ok, I'll look into it then. Thanks.

  6. #6
    wdroush is offline Senior Member
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    Default Re: Prospect to Lead conversion - E-mail lost.

    Bingo, found the error.

    Lead after_save logic hook:
    Code:
    header('Location: index.php?module=Leads&return_module=Leads&action=DetailView&record=' . $bean->id);
    die("Redirecting... If you see this page please contact your network Admin.");
    The idea is that if for some reason the redirect fails, I don't want more to happen (don't ask em why...), well obviously after_save isn't actually after everything is saved.

    Removing the die command fixed it. I just do the header modification and flush().
    Last edited by wdroush; 2009-11-11 at 08:35 PM.

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