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Thread: Re-assigning accounts does not re-assign related contacts

  1. #1
    wyred is offline Sugar Community Member
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    Default Re-assigning accounts does not re-assign related contacts

    Greetings,

    I'm wondering if this is a normal behaviour, what are the reasons for it? And how can I modify this behaviourt?

    My boss says that when he re-assigns an account to another user, the contacts in that account weren't re-assigned. And thinks that it should be re-assigned as well.

    I'm using SugarOS 4.5.1h.

    Thanks!

  2. #2
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Re-assigning accounts does not re-assign related contacts

    This is no feature of SugarCRM.
    To set the assigned user of an account does not change the assigned user of any related object,
    neither contacts, nor opportuntites, nor cases, nor ...

    For opportunities e.g. you would not really want this, i think.

  3. #3
    wyred is offline Sugar Community Member
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    Default Re: Re-assigning accounts does not re-assign related contacts

    Quote Originally Posted by kuske
    This is no feature of SugarCRM.
    To set the assigned user of an account does not change the assigned user of any related object,
    neither contacts, nor opportuntites, nor cases, nor ...

    For opportunities e.g. you would not really want this, i think.
    You're right... what do you think I can tell my boss to convince him that it's normal? Haha

  4. #4
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Re-assigning accounts does not re-assign related contacts

    Give him a simple example.
    Lets have a company MullerMilk with 2 contacts, Mr. Muller and Mr. Milk
    Mr. Muller is an old schoolfriend of your boss and Mr. Milk is the main worker in this company.
    Now your boss wants you to make a lot of business with MullerMilk and assigns you the account MullerMilk.
    Does he really want to assign the contact Mr. Muller to you?
    I do not think so.

  5. #5
    wyred is offline Sugar Community Member
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    Default Re: Re-assigning accounts does not re-assign related contacts

    Ok, thanks

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