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Thread: Recovering data from install that won't open

  1. #1
    hkmast is offline Junior Member
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    Default Recovering data from install that won't open

    I downloaded the community edition last week (I had used Sugar extensively before, but had somebody else who was administrating it for me) and entered a number of leads, uploaded my logo, set up tasks, etc. I dropped the link into my quick access bar in Firefox so I could simply click on it in future. I had changed the system name from "127.0.0.1" to "sugarIES" so sugarIES would display on the browser tab.

    Then I upgraded to Snow Leopard on the weekend and now the link I had saved says it cannot connect to the "server".

    I put allot of work into setting up my version of sugar and don't want to lose the data. I have tried all kinds of things to try and recover the original install, but can't. I even reinstalled sugar (after changing the install directory of the first install). The second install worked, but is a new blank version. How do I get all of my modifications and data back?

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Recovering data from install that won't open

    Please do not post the same query in 2 places

    type "localhost" (without quotations) into your browser URL and press go .... what happens?

  3. #3
    hkmast is offline Junior Member
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    Default Re: Recovering data from install that won't open

    Sorry about that.

    When I type "localhost" (no quotations) into my browser, with nothing else, I get the following error message:

    "Firefox can't establish a connection to the server at localhost"

  4. #4
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Recovering data from install that won't open

    OK ... your webserver isn't running

    Read the instructions on how to reboot your webserver or post your stack here and we'll try to help

  5. #5
    FordPerfect is offline Junior Member
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    Default Re: Recovering data from install that won't open

    Hey there...

    I have pretty much the same problem, I can't connect to 127.0.0.1 so I assume that the webserver isn't up... However, I'm quite new to all this, so could somebody please tell me how I can reboot the webserver.

    I have tried to manually execute the httpd command from the apache directory but only got this reply:

    /Applications/sugarcrm-5.2.0j/apache2/bin/httpd ; exit;
    dyld: Library not loaded: /bitrock/sugarcrm2/build/output/common/lib/libssl.0.9.8.dylib
    Referenced from: /Applications/sugarcrm-5.2.0j/apache2/bin/httpd
    Reason: image not found
    Trace/BPT trap
    logout

    would be great if somebody could help, cause i already have some weeks of data collected in the database

    Thanks a million

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