recurring time based workflow

[alanholmes]

I am trying to get a "nag" email for cases that are open too long. I created a workflow for a time based event. The conditions are Severity Level 1 and status hasn't changed for 1 hour. An email is sent after the first hour but at the end of hour number 2 after the status still not changing no more emails are sent.

It seem like after the second hour, if the conditions are still met another email should be sent.

Anyone have any suggestions on how to make this work?

[maloner]

Hi Guys,

We have put substantial effort into fixing this issue and now have a fix.

If you need a fix, please contact me - john@providentcrm.com - the fix is SugarCRM version Specific, so I would need to prepare a package for you.

Let me know if you need any assistance.

Best regards,

John Malone
Provident CRM
SugarCRM Partner and Member of European SugarCRM Alliance
Manchester, UK & Dublin, Ireland
ph: +44 161 6602996
email: john@providentcrm.com
web: www.providentcrm.com