Regular username is displayed on contacts name

[lalocura]

Hello, Im trying to add some contacts as a regular user on sugarCRM 6.0.0

However, after finishing adding the contact. If I go to the contacts list
I got my own name (Sugarcrm username) instead of the name of the actual contact.

THis is the only field that is wrong, If I go again to edit the entry, It has the correct contact name.
but on the listing, Im getting my own name.


Example:

Sugar username logged in: John doe email: john.doe@sugarmail.com phone: 5553212

Contact needed to be added: Jane doe email: jane.doe@customermail.com phone: 666212


On the contact list Im getting this:

Name: John doe email: jane.doe@customermail.com phone 666212


I hope you somebody can tell me what I need to tweek to correct this behavior.
This only happens with regular user. Administrator users see the information correctly

[davidboris]

Hi,

Can you please attach some screen shots here to understand your problem well?

[kuske]

Is it possible that anybody renamed the lable of the assigned_user_name field from "User" to "Name" ?

[lalocura]

Hi, these are the screenshots of my problems

The file "01 Admin Screen.jpg" shows the contact page correctly, (The first one) The names are ok. THe user is the Admin.

The file "02 Users Screen.jpg" shows the contact page incorrectly,(The second one) The names are wrong, when you log with the user.
The records were made with both accounts.

The username of sugarcrm is displayed on the contact names.

I already try to give that user admin privileges, but the problem remains.

I need to work with admin account, in order to get the info correctly.

Have any of you bumped with these behavior before and know whats going on?

Thanks.

BTW: Not really sure if it is a Mysql problem, since the information is correct with the Admin account. The installation is a freshone and "out of the box" practically.

Have a nice weekend,

LALO

[davidboris]

Hi,

This is kinda strange behavior.

2 guesses,

1. Check the possible customizations done.
2. Try restoring User Preferences for that user.

[pridurok]

I have same issue. Any solution?

[krishna.vedula]

Hello All,

I have encountered the same problem and came to this posting. I did some diggging and points to the following. The 'Name' field is a computed field in SugarCRM. It gets computed based 'Global Locale' in admin settings where you specify the format for the Name field. This is set to 's f l' which translates to Salutaion, First Name and Last Name. Each user then can over-ride this and when they dont' know what the name format means, they put their name (thinking how they want to see their name as ). This attribute over-rides the global locale setting.

a. Check the 'Name Format' in 'Locale' and make sure it is 's f l' or 's l f' depending on how you want see.
b. Check the user profile who is a normal user and see his 'Name Display Format' in Advanced tab of that User profile. Make sure this is using the 's f l' kind of format. Most of the times you find this to be what the user entered thinking how he wants to see his name.

There might be some messages generated in the dashboard under activity stream etc where the name was generated incorrectly. You can simply delete them.

Hope this helps

Regards
Krishna Vedula

[rafael.q.g@hotmail.com]

My sugar usage was always to config this kind of information into user record, under advanced tab, the field "Name Display Format:". The value into this field manage the way the names are displayed on sugar.