I've looked through the forums, and I haven't found anything quite like what I'm having trouble with-though this may be a result of my search skills failing.
Anyway, I'm having a small problem, and I'm sure there is an easy way to do this.
I'd like to set it up so that when you start a case, and enter in user data, a field populates from pre-existing accounts, or, if you're creating a new account, it writes from the case to the account.
I've created an email field in both cases and accounts, for instance, but I haven't been able to tie them together.
I'm sure this is very easy: can anyone point me to a HOWTO or provide suggestions as to what I should do?


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