We would to do the following:

- when a new case is created through email, we would like the case to be automatically associated with the contact by recognizing the email address.

For example, cutomer a (who we have listed as a contact under account a) sends an email to support@domain.com. A cust service rep does a quick create and replies to the customer using one of our templates. A new case is created, which is associated with account a, but there is no association with the contact. Our rep would have to save the case, then add the contact. we would like to have this happen automatically by having the crm recognize the email address and assigning the contact to the case through the email address.