Junior Member
Repair Results in Menu and System Links Missing
Hi,
I recently tried to install a module that required a repair of SugarCRM. Following the repair - I noticed the following problem areas with SuagrCRM 6 Pro.
1. The modules sub menu list went missing when hovering over the module tabs.
2. The system links went missing. (including the Admin link)
Anyone have any ideas as to why this happens and how I can fix this?
A Sugar Hero | Help Forum Moderator
Re: Repair Results in Menu and System Links Missing
What is your SugarCRM version?
I´m not sure, but perhaps you are facing a file permission issue.
Double check read and write permissions.
Cheers
André Lopes
DevToolKit / Project of the Month - June 2009
Lampada Global Services- Open Source Solutions
Avenida Ipiranga, 318
Bloco B - CJ 1602
São Paulo, SP 01046-010
Brazil
Office: +55 11 3237-3110
Mobile: +55 11 7636-5859
e-mail: andre@lampadaglobal.com
Lampada Global delivers offshore software development and support services to customers around the world.
Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.
I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.
Sugar Community Member
Re: Repair Results in Menu and System Links Missing
I got a similar problem. Because of some problems with the database I imported and backup of the database. After that all my custom settings where gone. Now that I have replaced them I wanted to repair SugarCRM. However I see the icons but not the text (hyperlink). When looking at the source I see the link but without text.
As you can see there is no text between the <a> tags. When I run "/index.php?module=Administration&action=repair" I get no output, after pressing refresh I get the following outputCode:<td scope="row"><img src="themes/Sugar5/images/Repair.gif?c=1" width="16" height="16" alt="" align="absmiddle" border="0" /> <a href="./index.php?module=Administration&action=repair"></a></td>
but after this the repair links are still gone.Code:Clearing Vardefs from cache...done Clearing language files from cache...done Clearing Template files from cache...done Clearing JS files from cache...done Clearing Vardefs from cache...done Clearing JS Language files from cache...done Clearing language files from cache...done Clearing Sugar Dashlet files from cache...done Clearing Sugar Feed Cache...done Clearing Smarty templates from cache...done Clearing Theme Cache...done Clearing XML files from cache...done Clearing Unified Search Cache...done Rebuilding Extensions... Rebuilding Modules... Rebuilding Language...en_us Rebuilding Vardefs... Rebuilding Layoutdefs... Rebuilding Menus... Rebuilding DC Actions... Rebuilding User Page Section... Rebuilding administration Section... Rebuilding RelationshipsRebuilding administration Section... Updating the admin warning message... Rebuilding Audit Tables... ACLAction not Audit Enabled... ACLRole not Audit Enabled... Relationship not Audit Enabled... Audit table for Leads already exists. skipping... Audit table for Cases already exists. skipping... Audit table for Bugs already exists. skipping... User not Audit Enabled... CampaignLog not Audit Enabled... Project not Audit Enabled... Audit table for ProjectTasks already exists. skipping... Audit table for Campaigns already exists. skipping... ProspectList not Audit Enabled... Prospect not Audit Enabled... EmailMarketing not Audit Enabled... CampaignTracker not Audit Enabled... Release not Audit Enabled... EmailMan not Audit Enabled... schedulers not Audit Enabled... SchedulersJob not Audit Enabled... Audit table for Contacts already exists. skipping... Audit table for Accounts already exists. skipping... Audit table for Opportunitys already exists. skipping... EmailTemplate not Audit Enabled... Note not Audit Enabled... Call not Audit Enabled... Email not Audit Enabled... Meeting not Audit Enabled... Task not Audit Enabled... User not Audit Enabled... Employee not Audit Enabled... Currency not Audit Enabled... Tracker not Audit Enabled... ImportMap not Audit Enabled... UsersLastImport not Audit Enabled... Administration not Audit Enabled... UpgradeHistory not Audit Enabled... vCal not Audit Enabled... Version not Audit Enabled... Role not Audit Enabled... Document not Audit Enabled... DocumentRevision not Audit Enabled... FieldsMetaData not Audit Enabled... InboundEmail not Audit Enabled... SavedSearch not Audit Enabled... UserPreference not Audit Enabled... MergeRecord not Audit Enabled... EmailAddress not Audit Enabled... SugarFeed not Audit Enabled... Done Database tables are synced with vardefs
I use SugarCRM version CE 6.0.2
Sugar Community Member
Re: Repair Results in Menu and System Links Missing
we just upgraded to 6.1 and as the result all our users have the same problem. this only occures in leads and activities and only after user goes search. i also noticed chrome is fine and explore 8 is broken. tried repair without any effect.
any thoghts??
Sugar Community Member
Re: Repair Results in Menu and System Links Missing
We too have had this problem, on going with several customers on 6.x.x
Some things I have noticed.
It only affects some Users. Then it seems to "spread" to other Users. There are no proxies and shared caches on network.
Sometimes clearing the cache on the browser works.
Sometimes turning off AntiVirus web sentry software works.
Sometimes increasing the php.ini memory limits to 512MB or higher and then running Admin > Repair All works.
Sometimes switching to the old SugarPro theme works. You lose some 6.x.x look and feel, but problem is solved.
We once had two copies of a site, both at 6.1.5. One was working, one was not.
We took the database from the non-working site and replaced the database on the working site.
The working site started to exhibit the same behavior.
So I'm going to start looking at User Preferences tables in the database.
Any more ideas?
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
LinkBack URL
About LinkBacks
Reply With Quote
Bookmarks