Reply-All button in Case module

[sandrock]

Hi All,
just started implementing SugarCRM & so far its been good. Really like all the available features. There's one feature that we tried to find but unable to and would like to know if anyone having same issue or have any suggestion.

We got the new email & it created the new Case. The incoming email contains list addresses in the Cc list. When we want to reply the email, there's no option to "Reply-All". So we had to manually add the list back into the Cc.

Anyone got any suggestion how we're able to do this?

Thanks.

Regards.

[sandrock]

Hi All,
anyone can help me or provide suggestions?

Thanks in advance.

Regards.

[sandrock]

Hi All,
anyone can help me on this? Still unable to find a resolution. Or am I missing something?

Please help.

Thanks.

Regards.

[kelptan]

Hi,

I've looked through the sugar ce source codes and also done some modifications on it to accommodate this request.

For this implementation, I've tested against Version 5.5.1 (Build 1202), and it's working so far.

In order for this to work you need to make some modifications to the codes in several places mainly in the Emails module folder - assuming you are only using the english version

# To Create the "Reply All" Button
../modules/Emails/language/en_us.lang.php

#Add and call out the button array on the DetailViewSent page
../modules/Emails/DetailViewSent.html

#Add a logical check to pass in the "replyAll" request type
../modules/Emails/EditView.php

#Add a logical check to pass in the email addresses from cc/to/from fields.
../modules/Emails/Compose.php

You can contact me if you need the full source code changes.

Thanks.

[sandrock]

Hi kelptan,
lots of thanks and really appreciate for your reply. Yes, we would like to get this feature implemented in our system. This will makes it more easier to Reply-All directly from the emails listed under History panels in Cases instead of the current Reply only.

We are willing to provide payment for the codes as this is a feature we need.

I will pm u for the arrangements.

Thanks.