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Thread: Report Wizard not working (no error message)

  1. #1
    hadoob024's Avatar
    hadoob024 is offline Sugar Community Member
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    Default Report Wizard not working (no error message)

    I'm not sure why, but the Report Wizard feature is not working on my localhost copy of Sugar. I choose a report from my list, then click on Edit, however all I get is what's shown in the screen shot that I'm attaching. Anyone seen anything like this before? I tried doing some searches but couldn't find anything. This issue seems to be the closest, and I tried the suggestions in it, but they didn't work either:

    http://www.sugarcrm.com/forums/showthread.php?p=132017
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    Last edited by hadoob024; 2010-04-19 at 06:39 PM.
    -hadoob024-


    Windows 7 SP1
    PHP 5.2.17
    SQL Server 2008 R2
    IIS 7.5
    Sugar Professional Version 5.5.1

  2. #2
    sugarcane is offline Sugar Community Member
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    Default Re: Report Wizard not working (no error message)

    A. Turn on display errors in php
    B. install firebug for firefox
    C. look at the javascript error log in firefox to see if you are getting a javascript error
    D. You could use firebug to see if there is an ajax request returning with some sort of php error (After you do A)

    My guess is a permissions issue with your cache folder that is not allowing certain js cache files to be written properly. Hope this helps.
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

  3. #3
    hadoob024's Avatar
    hadoob024 is offline Sugar Community Member
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    Default Re: Report Wizard not working (no error message)

    Good catch! One of my field's labels was causing a javascript error. Edited the label, did a quick repair and it works! Thanks a ton!!!
    -hadoob024-


    Windows 7 SP1
    PHP 5.2.17
    SQL Server 2008 R2
    IIS 7.5
    Sugar Professional Version 5.5.1

  4. #4
    iammitun is offline Junior Member
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    Default Re: Report Wizard not working (no error message)

    Hi hadoob024,

    I am also facing similar problem. Can you please explain me what you did? Which label was creating problem?

  5. #5
    hadoob024's Avatar
    hadoob024 is offline Sugar Community Member
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    Default Re: Report Wizard not working (no error message)

    I don't remember which field's label it was exactly, but in that field's label there was a single apostrophe mark that was breaking it. I got rid of the single apostrophe and everything worked.
    -hadoob024-


    Windows 7 SP1
    PHP 5.2.17
    SQL Server 2008 R2
    IIS 7.5
    Sugar Professional Version 5.5.1

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