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Thread: Reporting on unassigned case tickets

  1. #1
    REByers is offline Sugar Community Member
    Join Date
    Oct 2007
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    North West England
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    Default Reporting on unassigned case tickets

    I want to write a report that lists cases that are unassigned.

    The reporting module only allows access to the assignee list that has no blank in it.

    How can I do this?

  2. #2
    dpatech is offline Sugar Community Member
    Join Date
    Oct 2007
    Location
    NC
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    287

    Default Re: Reporting on unassigned case tickets

    Assuming that you are using Community Edition, I think your best bet would be installing a package like ZuckerReports that will let you develop your own custom reports and not limit you to the functionality of Sugar's List View.
    - Sugar Team
    dpa Technology LLC
    e-mail: dpaDeveloper@dpatechnology.com
    web: http://www.dpatechnology.com

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