Salesalerts API error

[nofreeze]

I have installed Sugar on a web hosting site. We now want to use SalesAlerts. We have installed Salesalertson our computers and login. When we login we are getting a message "SugaCRM API error unknown field type 'url'" does any one know what this means?
Thanks for your help.

[kbrill]

Can you give us a screenshot of the error, is there any other info? I am assuming that the issue is with 'SalesAlerts', did you try to ask them directly?

[nofreeze]

I am using the Salesalert version 1.0.16

ther version of sugar is 6.3 I have tried diffrent servers with sugarcrm but just dont have any idea how to fix this. I also can not find any help from the makers of this software.
thanks for the help.

[nofreeze]

Please see the error message. I am using salesalerts 1.0.16 With Sugarcrm 6.3
Any ideas?

[kbrill]

Do you have anything else loaded?

[nofreeze]

Im sorry i dont understand what you mean. "Do you have anything else loaded?" Are you talking about loaded in Sugarcrm or on our computers?
Thanks

[kbrill]

Do you have any other modules loaded in SugarCRM. If not I would assume that the version of Sales Alerts that you loaded either has a bug or is not compatible with the version of SugarCRM you are running.