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Thread: Salesalerts API error

  1. #1
    nofreeze is offline Junior Member
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    Default Salesalerts API error

    I have installed Sugar on a web hosting site. We now want to use SalesAlerts. We have installed Salesalertson our computers and login. When we login we are getting a message "SugaCRM API error unknown field type 'url'" does any one know what this means?
    Thanks for your help.

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Salesalerts API error

    Can you give us a screenshot of the error, is there any other info? I am assuming that the issue is with 'SalesAlerts', did you try to ask them directly?
    Kenneth Brill - Help Forum Moderator

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  3. #3
    nofreeze is offline Junior Member
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    Default Re: Salesalerts API error

    I am using the Salesalert version 1.0.16

    ther version of sugar is 6.3 I have tried diffrent servers with sugarcrm but just dont have any idea how to fix this. I also can not find any help from the makers of this software.
    thanks for the help.
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  4. #4
    nofreeze is offline Junior Member
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    Default Re: Salesalerts API error

    Please see the error message. I am using salesalerts 1.0.16 With Sugarcrm 6.3
    Any ideas?
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  5. #5
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Salesalerts API error

    Do you have anything else loaded?
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
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  6. #6
    nofreeze is offline Junior Member
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    Default Re: Salesalerts API error

    Im sorry i dont understand what you mean. "Do you have anything else loaded?" Are you talking about loaded in Sugarcrm or on our computers?
    Thanks

  7. #7
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Salesalerts API error

    Do you have any other modules loaded in SugarCRM. If not I would assume that the version of Sales Alerts that you loaded either has a bug or is not compatible with the version of SugarCRM you are running.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
    Help us Help You

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