Save & Publish - Studio

[preginald]

Hi folks,

Firstly, a primer to my challenge:
A couple of days ago I attempted an upgrade from current SugarOS Version 4.5.0g (Build 1234) to the the latest using the upgrade wizard. After the wizard completed, the index page displayed a server error. My heart sank - fortunately I'd backed up the whole sugar site and database!

So I deleted the online folder structure and mysql database and uploaded the backup files and folders and imported the database. I also needed to change the permissions to a few of folders and files for the crm to function properly.

Now. I am trying to edit the "List View Editor: Projects:Project Tasks"
I just tried to use the studio to add (drag) a field (from the 'available' column) to the 'default' column. When I click 'save & publish' the field I dragged across appears back on the 'available' column. In fact, if I try to rearrange the order of the fields and click 'Save & Publish" it goes back to the original order.

Why could this be happening?
My hunch is its due to permission of folder or file but which one?

Thanks.

Reggi

[roblaus]

Hi,

The easiest way would be to start an upgrade again (without actually executing it) and have a look at the preflight check. This one should telll you which directories aren't writable.

Another option: change the owner of the entire Sugar directory structure to your web user (usually www-data). On this way you are absolutely sure that everyting is writable if it's done through the browser interface. At least that's how I was told (and it works in my case).

Ooops - I assume you run Sugar on a Linux box...

rgds
rl

[preginald]

Hey Rob,

Thanks for replying. You are right to assume the crm is on a hosted linux box.

I'll have a chat with my host to find out how to change the ownership as you suggested. I don't have terminal access - only Plesk.

Cheers,

Reggi