Saving mail account information hanging

[tlawson]

When I try to add a new email account to my email settings under my CRM account, it hangs with the following message:

"Saving Mail Account Information"
One Moment Please...

I am trying to create a new email account connection to a Google Apps account. I'm using the following information:

Username: username@mydomain.com
Password: mypassword
Mail Server Address: imap.gmail.com
Mail Server Protocol: IMAP
Use SSL: yes
Mail Server Port: 993
Monitored Folders: INBOX
Trash Folder: Trash

I can't seem to save any configuration without crashing my Chrome browser.

HELP!!!!

[cedricb]

Hi,

I have exaclty the same problem

I've seen a few post on the subject but no one seems to have an answer.

Does anybody know what happens ?

I've read that you have to ask the system administrator to add php imap c-client extensions to your web server
but in my case i've checked with the sysadmin and imap is enable, and still it does not work.

I'm desesparatly waiting for a Guru to help us resolve this issue ...

good luck

Cedric

[cedricb]

I've made a new install of sugar crm 6.1.0CR3 (complete install not an upgrade this time).
Although the installer finds the imap service, I'm still unable to receive emails.

Please help us

[cedricb]

I've tried to install sugar 6.1.0CR3 on another web server (www.hosteur.com).
With exactly the same result ... everything goes perfeclty except the inbound emails

the same problem : when I hit the test settings button it shows "one moment please" for a long time and nothing happens.

The same error code : when I It the "done button" it showx the message "one moment please" for a long time then the error message : "exception occured : communication failure"

Doesn't all this look like a bug in Sugar ?

thanks forward

[Niggy]

Did you manage to resolve this. I have a sugar instance that's behaving the same.