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Thread: search problems, can't find leads correctly

  1. #1
    panoramia is offline Sugar Community Member
    Join Date
    Nov 2006
    Posts
    15

    Default search problems, can't find leads correctly

    Dear friends,

    I have a very strange problem with Sugar CRM5.1b Community edition and lately I am having very strange problems on search, which I didn't have before.

    STRANGE SEARCH PROBLEM:

    * There are many "leads" i just can't find on CRM for some strange reason. I have a lead called "Tofollubi", which is the "last name", not the name.
    * This lead will never appear when you look for %tofo which is the start of last nam or if you look on general search at the top of CRM, the lead will never be found under anything, %tofo or %llubi
    * If you look for %llubi which is part of the last name, but not the start of the word, the lead will be found.

    * Same thing happens now with province or city.. if you look for a province (state) like "ciudad real"... look for %ciudad and it does not appear, look for %real and it appears So strange!

    What can this be? It takes a lot of time to find the lead to convert because of this.

    Can anybody throw any light on this?

    I had installed "Enhanced search" module 1 month ago, but this worked fine always. 2 days ago it stopped working, and i have not changed anything on db or config

    How can I fix this problem?
    Thanks in advance.
    Regards,
    Alfonso

  2. #2
    crmsiva's Avatar
    crmsiva is offline A Sugar Hero
    Join Date
    Jan 2009
    Location
    Chennai, India
    Posts
    1,130

    Default Re: search problems, can't find leads correctly

    You can try searching as %tofo%

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