Send e-mail when case closed

[ranger]

Hello,

When the new support request via e-mail arrives I can automatically create a new case based on that e-mail and send the reply e.g. "Your support request has been registered etc....".

But when I close the case I want to send automatically another e-mail with the content e.g. "Your support request has been completed" and include the note from the case's resolution field.

I really don't want to do it manually, because I have to copy-paste the resolution text and select the proper recipient for that e-mail.

If I can create the case from e-mail can I do it vice versa too? Create the e-mail from the case?

[Angel]

I can't think of a way of doing this without some custom code.

Through some custom code and the logic hooks, you should be able to capture the closing of the case, then trigger other custom code that does the sending of the e-mail message for you.

[andydreisch]

Max's now famous Opportunity de-assign logic hook may be a good starting point for this.

Andy

[ranger]

Max's now famous Opportunity de-assign logic hook may be a good starting point for this.

Andy

Ok, thanks. Trying to digg into this some day when not so busy-busy.

[blablaz]

Hello everyone,

VERSION AND FLAVOUR: SugarCRM Enterprise 6.1.3

I know it quite an old post, but i am now in the same situation: I would like to know if it is possible to send an email after the status of a CASE has changed to "CLOSED".

The email should contain information of that case.

I know this can be done with Logic Hooks, but i am looking for the possibility of doing it using Workflow.

Thanks in advance.

[Angel]

You should be able to create a workflow that examines the field for changes to a specific value and then sends the notification email. Shouldn't require much more than that.