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Thread: SMTP address

  1. #1
    francisco.daza is offline Sugar Community Member
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    Default SMTP address

    Hi guys,

    I have an SMTP server address written on the email configuration but I'd like to be sure if that address is the rigth one, so, How do I know if the specified SMTP server address is the correct one?, where can I check that?

    Thank you for your support,

    Juan Miguel

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: SMTP address

    You can always use telnet to manually connect to the SMTP server and verify connectivity.
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
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    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
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  3. #3
    francisco.daza is offline Sugar Community Member
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    Default Re: SMTP address

    Quote Originally Posted by Angel
    You can always use telnet to manually connect to the SMTP server and verify connectivity.
    Hi angel,

    Can you tell me how do I do that please!!!

    Juan Miguel

  4. #4
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: SMTP address

    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  5. #5
    francisco.daza is offline Sugar Community Member
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    Default Re: SMTP address

    Hi angel,

    I wrote telnet mail.domain.ext 25 and got this error message "conectandose a mail.domain.ext...No se puede abrir una conexion al host en puerto 25 : Error en la conexión"

    How do I solve this problem, what do I have to do?

    Juan Miguel

  6. #6
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: SMTP address

    Well, the error message is indicating that it can't connect to port 25 on the server address you specified.

    So, either there is no SMTP server running at that address, the address is incorrect, or something else is getting in the way (for example, firewall rules, etc.). I couldn't tell you which of the three it is.
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  7. #7
    francisco.daza is offline Sugar Community Member
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    Default Re: SMTP address

    And if I tell you that only one user is able to send mails, what would you think the issue could possibly be?

    Juan Miguel

  8. #8
    Angel's Avatar
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    Default Re: SMTP address

    Most likely the third reason that I mentioned in my prior post.
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

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