SMTP Send Error

[JustinK101]

Thu Feb 8 15:16:38 2007,586 [19813] FATAL SugarCRM - SugarPHPMailer encountered an error: SMTP Error: Data not accepted.

Thu Feb 8 15:16:40 2007,753 [19813] FATAL SugarCRM - Error emailing:SMTP Error: Data not accepted.

This seems to happen randomly, I would save 85% of the emails sent out successfully. Any idea what this means, data not accepted. Thansk for the help guys.

[JustinK101]

Anybody have any ideas? Thanks for the help.

[sugarchris]

Although rather old, this thread from the PHPMailer project forums describes your problem as laying with the mailserver:

http://sourceforge.net/mailarchive/m...msg_id=2065324

Since some emails are getting through, Sugar is doing it's job. It may be the message you are sending may be too long (headers + body). Are the erroring emails big HTML emails?

[sugarchris]

Other threads that I found with some quick googling:
http://drupal.org/node/108740

Are the errored emails coming from campaigns? Does your bounce-handling mailbox have a From (reply-to) name and address?

[JustinK101]

SugarChris,

We are using our ISP SMTP server, and not the SMTP server sugar is running off. We authenticate via a login and password. I am looking into our firewall possibly being the problem, but I doubt it. Anyway I can test this further? Thanks!

[houlejo]

Hi guys,

any solutions to the "SMTP Error: Data not accepted." error ?

I have the same problem ?

[tsri]

anything? Same problem here. SugarPro user...

[houlejo]

Hi,

I would like to help you, but I don't even remember having this error (it's in 2008).

If you are a sugarPRO user, you can submit a case.

Good luck.