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Thread: SOAP tags do not match

  1. #1
    rcoop is offline Member
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    Dec 2008
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    Default SOAP tags do not match

    I have a .NET program that is attempting to communicate with SugarCRM 5.2.0 using Sugar's web services. It works correctly on one server, but on another server I get the following message.
    'SOAP-ENV:Envelope' start tag on line '1' does not match the end tag of 'SOAP-ENV:Envelo'. It appears that bytes at the end of the tag are being truncated. Does anyone know of a setting in SugarCRM or PHP that would cause such an error?

    We are using Windows Server 2003 and IIS with PHP 5 and SQL Server 2005.

  2. #2
    rcoop is offline Member
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    Red face Re: SOAP tags do not match

    We still don't know what the problem was. However, we got around it by copying Sugar and PHP from the working server to the non-working server. Now both servers work correctly, so it appears there was a bad setting in either Sugar or PHP.

  3. #3
    AndrewKoltyakov is offline Junior Member
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    Feb 2012
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    Default Re: SOAP tags do not match

    We had the same issue on instance of SugarCRM 6.3.0 on IIS, Windows 2008 and MS SQL 2008 stack.
    Except of authorization error there was bug in documents opening (encoding of downloaded files was crashed).

    Issue and solution, I believe, is specific to IIS. Recently before issue had appeared we updated one of the modules. (Update was right in module folder, but it does matter). What does matter is that encoding of updated .php was changed to UTF-8.

    After changing encoding to web server default issue was solved.

  4. #4
    AndrewKoltyakov is offline Junior Member
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    Default Re: SOAP tags do not match

    Quote Originally Posted by rcoop View Post
    'SOAP-ENV:Envelo'
    We had the same issue on instance of SugarCRM 6.3.0 on IIS, Windows 2008 and MS SQL 2008 stack.
    Except of authorization error there was bug in documents opening (encoding of downloaded files was crashed).

    Issue and solution, I believe, is specific to IIS. Recently before issue had appeared we updated one of the modules. (Update was right in module folder, but it does matter). What does matter is that encoding of updated .php was changed to UTF-8.

    After changing encoding to web server default issue was solved.

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