Some users only see some contacts and accounts

[kriss]

We have come accross a problem where some of our Sugar users only see a subset of our Accounts and Contacts. I have looked to see if they have some kind of filter set up or their user settings are different from other employees - but I cant see that they are.
Any ideas as to how to resolve this is much appreciated! as this is really bugging me (and more so - those who cant see our customer data)

Cheers!!!!

[eggsurplus]

Are they assigned to a role or team that allows them only to see their own records? That would be my guess. Or that a filter is set to see "Only My Items".

Good luck!

[Ram Kumar]

Hi:

1. Sugar stores the last search criteria. So check whether they have their last search on. So you can press "clear" down the Search box and try it out. If this is not working as suggested above see if they have selected "Only My Items".

2. If you have installed Team OS 3.3 and UnInstalled, this problem creeps in. If you touch any of the contacts, these contacts will be visible to only the admin and rest of them may not be able to see it.

With Warm Regards

Ram Kumar
www.rheakt.com