Specified directory for zip file extraction does not exist

[dvera73]

Im usuing SugarCE 6.0RC3 with apache, mysql

I'm trying to install some modules with the Module Loader but I'm getting this error

Specified directory '' for zip file 'cache/upload/homepage_manager_520.zip' extraction does not exist.


I even tried to download system information and got this:

You don't have permission to access /sgce/cache/diagnostic/9e3505f4-4c16-103f-e051-4c4780d0ba1c/diagnostic20100721-192102.zip on this server

Permisions for cache and folders inside it: 775

[Angel]

Make sure that the permissions are set recursively. Also, verify that ownership is set recursively and that the owning user/group is set to the user/group under which your web server is running. Sounds like the ownership may be the problem.

[roblaus]

This problem seems to appear again quite frequently (it's like the plague). What helped in the two last cases of my customers (all permissions were set to 777 for testing purposes but the owner couldn't be changed due to restrictions of the provider).

in sugar_file_utils.php comment out this line: return chmod($filename, $mode);

This can be set back after the installation is done.

What also seem to help (and which is by the way the biggest cause for installation error in Sugar:

'default_permissions' =>
array (
'dir_mode' => 1528,
'file_mode' => 432,
'user' => '',
'group' => '',
),

in config.php

Change this to something like

'default_permissions' =>
array (
'dir_mode' => 1533,
'file_mode' => 509,
'user' => '',
'group' => '',
),

which is octal 775.

[kuske]

... and not to forget, it helps in some other cases (Suse, ubuntu, debian,..) if you write the user and the group of the apache to that record.

[frichter]

I have the same error message : "Specified directory '' for zip file 'cache/upload/Extension_Manager_Installer_1.0.11a.zip' extraction does not exist.
I changed in the config.php these values :
'default_permissions' =>
array (
'dir_mode' => 1528,
'file_mode' => 432,
'user' => 'apache',
'group' => 'apache',
),

by these values
'default_permissions' =>
array (
'dir_mode' => 1528,
'file_mode' => 432,
'user' => '',
'group' => '',
),config.php with

but nothing change.
The rigts on the folder cache/upload are 777
Any Idea ?

[sonia28av]

having the same problem....please help.
tried all the above solutions .... still no luck..
any help will be appreciated

[al3]

I'm getting the same error on my local machine with XAMPP. Can't do the silent upgrade either.

I did a clean install of CE 6.4.2 and it won't let me upgrade to 6.4.3. I've changed everything to 777 and played with the config.php... and I can't get past this.

Isn't there anyone who know how to fix this issue out there?

Thanks,

Al