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Thread: SQL errors when attaching notes to cases

  1. #1
    covaro is offline Junior Member
    Join Date
    Nov 2006
    Posts
    1

    Default SQL errors when attaching notes to cases

    When users attach notes to a case we get the following error:

    Error retrieving Case list: Query Failed SELECT meetings.id , meetings.name , meetings.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , meetings.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , meetings.assigned_user_id , 'meetings' panel_name FROM meetings LEFT JOIN users jt1 ON jt1.id= meetings.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 where ( meetings.parent_id= 'edd49360-6459-ae55-cc90-455c959ba618' AND meetings.parent_type='Cases' AND meetings.deleted=0 AND (meetings.status='Held' OR meetings.status='Not Held')) AND meetings.deleted=0 ) UNION ALL ( SELECT tasks.id , tasks.name , tasks.status , CONCAT(IFNULL(contacts.first_name,''),' ',IFNULL(contacts.last_name,'')) contact_name , tasks.contact_id , contacts.assigned_user_id contact_name_owner , 'Contacts' contact_name_mod, tasks.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , tasks.assigned_user_id , 'tasks' panel_name FROM tasks LEFT JOIN contacts contacts ON contacts.id= tasks.contact_id AND contacts.deleted=0 AND contacts.deleted=0 LEFT JOIN users jt1 ON jt1.id= tasks.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 where ( tasks.parent_id= 'edd49360-6459-ae55-cc90-455c959ba618' AND tasks.parent_type='Cases' AND tasks.deleted=0 AND (tasks.status='Completed' OR tasks.status='Deferred')) AND tasks.deleted=0 ) UNION ALL ( SELECT calls.id , calls.name , calls.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , calls.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , calls.assigned_user_id , 'calls' panel_name FROM calls LEFT JOIN users jt1 ON jt1.id= calls.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 where ( calls.parent_id= 'edd49360-6459-ae55-cc90-455c959ba618' AND calls.parent_type='Cases' AND calls.deleted=0 AND (calls.status='Held' OR calls.status='Not Held')) AND calls.deleted=0 ) UNION ALL ( SELECT notes.id , notes.name , ' ' status , CONCAT(IFNULL(jt0.first_name,''),' ',IFNULL(jt0.last_name,'')) contact_name , notes.contact_id , jt0.assigned_user_id contact_name_owner , 'Contacts' contact_name_mod, notes.date_modified , ' ' assigned_user_name , ' ' assigned_user_owner , ' ' assigned_user_mod , notes.filename , notes.created_by , 'notes' panel_name FROM notes LEFT JOIN contacts jt0 ON jt0.id= notes.contact_id AND jt0.deleted=0 AND jt0.deleted=0 where ( notes.parent_id= 'edd49360-6459-ae55-cc90-455c959ba618' AND notes.parent_type='Cases' AND notes.deleted=0) AND notes.deleted=0 ) UNION ALL ( SELECT emails.id , emails.name , emails.status , ' ' contact_name , ' ' contact_id , ' ' contact_na
    me_owner , ' ' contact_name_mod , emails.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , emails.assigned_user_id , 'emails' panel_name FROM emails LEFT JOIN users jt1 ON jt1.id= emails.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 INNER JOIN emails_cases ON (emails.id=emails_cases.email_id AND emails_cases.case_id='edd49360-6459-ae55-cc90-455c959ba618') where ( emails_cases.deleted=0 AND emails.deleted=0) AND emails.deleted=0 ) ORDER BY date_modified desc LIMIT 0,10::MySQL error 1267: Illegal mix of collations (utf8_general_ci,COERCIBLE) and (latin1_swedish_ci,IMPLICIT) for operation 'UNION'
    We are running the latest version of SugarOS and I have run all the Sugar specific repairs and whatnot to verify that everything is in what looks to be proper running order. Sugar box is running Gentoo, with Apache2 and MySQL.

    Any help would be appreciated.

    -Cov

  2. #2
    evlach is offline Member
    Join Date
    Nov 2006
    Posts
    5

    Default Re: SQL errors when attaching notes to cases

    i get that too...

    [blah blah blah, ending with] Illegal mix of collations (utf8_general_ci,COERCIBLE) and (latin1_swedish_ci,IMPLICIT) for operation 'UNION'
    Might have something to do with the mbstrings?? I'll play arround, if I find anything I'll report back.

    -Eric
    Linux RedHat EL 4
    SugarOS 4.5.0f
    Apache 2.0
    PHP 5.0.2
    MySQL 4.1.12
    Last edited by evlach; 2006-11-16 at 05:10 PM.

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