Status report not showing all bounces

[acherwinski]

Hello,

My bounced messages are getting retrieved by Sugar, but not all are appearing in the Campaigns Check Status report. The Mail with the subject line "delivery failed: returning message to sender" appears to be flagged properly, but the ones with the subject line "Mail delivery failed" don't get tracked in the status report. Is there anyway of configuring this?

Community edition 5.0

[kuske]

In Version 5.0.0 you can change module /modules/campaigns/ProcessBouncedEmails.php

There in function campaign_process_bounced_emails is a preg_match on the subject of the inbound mails to identify bounced mails:

if (preg_match('/MAILER-DAEMON/i',$email_header->fromaddress)) {

You only have to adapt this code to your bounced emails.

I changed it for my mail environment to

if (
preg_match('/MAILER-DAEMON/i',$email_header->fromaddress) ||
preg_match('/Postmaster/i',$email_header->fromaddress) ||
preg_match('/Mail Delivery/i',$email_header->fromaddress)
){

[jyim]

Feature Request #26008 has been created for the ability to track bounces containing "Mail delivery failed" in the subject line.

You can review and track the bug within the Bug Portal .