stuck when started itself

**just2011** · 2006-09-20, 06:27 AM

Hi,

I downloaded the sugarCRM 4.5 zip unzipped it and uploaded the files into the root folder of my web server.when i started to execute the install.php it throws below errors

Warning: main(log4php/LoggerManager.php): failed to open stream: No such file or directory in /home/com7812/public_html/install.php on line 25

Fatal error: main(): Failed opening required 'log4php/LoggerManager.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/com7812/public_html/install.php on line 25

i know its a permission error. but i dont exactly know how to fix it. should it be fixed throught the CPanel.

Some guidance is appriciated as i'm comlpetely new to this

Thanks
Justin

**just2011** · 2006-09-20, 07:42 AM

Anybody?..i c thousands of ppl using this and nobody knows how to do this?

**ruchida** · 2006-09-20, 09:39 AM

Hi,
This is a very rare case. Does Apache have enough permission to read SugarCRM directories? What is the current permission of the log4php directory and who is the owner?

**just2011** · 2006-09-20, 10:10 AM

Hi Ruchida,

ur helping me for the second time and i'm really thankful to u for this.

As i told i'm new to this and just did what the installation guide says. unzipped the sugarCRM zip files and uploaded them to my www directory.and executed the install.php file.thats all i did.

actually theres no log4php directory. do i need to create it manually..installation guide doesnt say so?

and i actually dont know how to set permission as the 4th point in installtion guide says.

Set permissions on the Sugar Suite files. The following directories, all
subdirectories, and files must be made writable by your Web server user:
􀁼 cache
􀁼 custom
􀁼 data
􀁼 modules
􀁼 config.php

sorry if i'm asking u too basic things..i'm just learning

please help
Thanks
Justin

**ruchida** · 2006-09-20, 12:17 PM

Originally Posted by just2011

actually theres no log4php directory. do i need to create it manually..installation guide doesnt say so?

Hi
This may be the cause of the issue. You might have failed to unzip the SugarCRM release package. Please try again to unzip it and make sure log4php directory and others are correctly extracted.

**just2011** · 2006-09-21, 03:19 AM

HI ruchida,

Thanks for your reply. but i dont see any directories inside the ZIP file i downloaded either.which i downloaded from the below link

http://www.sugarforge.org/frs/downlo...ite-4.5.0b.zip

Thanks
Justin

**ruchida** · 2006-09-21, 04:18 AM

Hi
I can see all of directories....

**just2011** · 2006-09-22, 04:36 AM

Hi ruchida,

U seems to be the only one replying here..thanks a lot for that.

anyways i think i have downlaoded a upgrade version.i have previouse version that says 4.5 i'm gonna give it a try...

Thanks again for your time
justin

**earroyo** · 2006-12-01, 05:58 PM

I am facing the same problem, this is the error I get:

"Fatal error: main() [function.require]: Failed opening required 'log4php/LoggerManager.php' (include_path='.:/usr/local/lib/php') in /homepages/34/d91561016/htdocs/SugarCRM/install.php on line 25"

There is no log4php directory in the extracted zip document.