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Thread: stuck when started itself

  1. #1
    just2011 is offline Sugar Community Member
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    Default stuck when started itself

    Hi,

    I downloaded the sugarCRM 4.5 zip unzipped it and uploaded the files into the root folder of my web server.when i started to execute the install.php it throws below errors


    Warning: main(log4php/LoggerManager.php): failed to open stream: No such file or directory in /home/com7812/public_html/install.php on line 25

    Fatal error: main(): Failed opening required 'log4php/LoggerManager.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/com7812/public_html/install.php on line 25

    i know its a permission error. but i dont exactly know how to fix it. should it be fixed throught the CPanel.

    Some guidance is appriciated as i'm comlpetely new to this

    Thanks
    Justin

  2. #2
    just2011 is offline Sugar Community Member
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    Question Re: stuck when started itself

    Anybody?..i c thousands of ppl using this and nobody knows how to do this?

  3. #3
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: stuck when started itself

    Hi,
    This is a very rare case. Does Apache have enough permission to read SugarCRM directories? What is the current permission of the log4php directory and who is the owner?
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  4. #4
    just2011 is offline Sugar Community Member
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    Default Re: stuck when started itself

    Hi Ruchida,

    ur helping me for the second time and i'm really thankful to u for this.

    As i told i'm new to this and just did what the installation guide says. unzipped the sugarCRM zip files and uploaded them to my www directory.and executed the install.php file.thats all i did.

    actually theres no log4php directory. do i need to create it manually..installation guide doesnt say so?

    and i actually dont know how to set permission as the 4th point in installtion guide says.

    Set permissions on the Sugar Suite files. The following directories, all
    subdirectories, and files must be made writable by your Web server user:
    􀁼 cache
    􀁼 custom
    􀁼 data
    􀁼 modules
    􀁼 config.php

    sorry if i'm asking u too basic things..i'm just learning

    please help
    Thanks
    Justin

  5. #5
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: stuck when started itself

    Quote Originally Posted by just2011
    actually theres no log4php directory. do i need to create it manually..installation guide doesnt say so?
    Hi
    This may be the cause of the issue. You might have failed to unzip the SugarCRM release package. Please try again to unzip it and make sure log4php directory and others are correctly extracted.
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  6. #6
    just2011 is offline Sugar Community Member
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    Default Re: stuck when started itself

    HI ruchida,

    Thanks for your reply. but i dont see any directories inside the ZIP file i downloaded either.which i downloaded from the below link

    http://www.sugarforge.org/frs/downlo...ite-4.5.0b.zip

    Thanks
    Justin

  7. #7
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: stuck when started itself

    Hi
    I can see all of directories....
    Attached Images Attached Images  
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  8. #8
    just2011 is offline Sugar Community Member
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    Default Re: stuck when started itself

    Hi ruchida,

    U seems to be the only one replying here..thanks a lot for that.

    anyways i think i have downlaoded a upgrade version.i have previouse version that says 4.5 i'm gonna give it a try...

    Thanks again for your time
    justin

  9. #9
    earroyo is offline Junior Member
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    Default Re: stuck when started itself

    I am facing the same problem, this is the error I get:

    "Fatal error: main() [function.require]: Failed opening required 'log4php/LoggerManager.php' (include_path='.:/usr/local/lib/php') in /homepages/34/d91561016/htdocs/SugarCRM/install.php on line 25"

    There is no log4php directory in the extracted zip document.

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