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Thread: Studio: Failed to Retrieve Data

  1. #1
    jdbertron is offline Sugar Community Member
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    Default Studio: Failed to Retrieve Data

    Hi,
    I have a problem with some of my modules resulting in a "Failed to Retrieve Data" message when I try to query for the Relationships. Other modules' relationships display just fine.
    As opposed to some of the earlier cases relating to AJAX on the page, this message is caused by a 500 Internal Server error on the server side.
    The sugarcrm log doesn't show any obvious problems.

    Does someone have any idea what could cause the problem.
    Thanks.
    J.D.

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Studio: Failed to Retrieve Data

    Follow the tips at my first post here.
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
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    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    jdbertron is offline Sugar Community Member
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    Default Re: Studio: Failed to Retrieve Data

    Thanks, but I'm sorry your post has nothing to do with this error. I don't think it's AJAX related since I can view relationships for other modules as well as on other instances of sugar from the same browser. Specifically, the response '500 internal server error' indicates a server side issue don't you think ?

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Studio: Failed to Retrieve Data

    90% of the "Failed to Retrieve Data" issues are due ajax error behind javascript interface. These errors use to happen due an unexpected response from server.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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