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Thread: Sub Panels vanished in list view for all modules - Home module also blank!

  1. #1
    fredh is offline Junior Member
    Join Date
    Feb 2010
    Posts
    3

    Default Sub Panels vanished in 'detail view' for all modules - Home module also blank!

    Hi,

    I'm new to Sugar but have managed to create new fields and lists for some modules successfully, but as soon as I tried to create relationship between Documents module and Opportunities module, ALL sub-panels in the 'detail view' have disappeared and been replaced with following type of error message:

    Error running count query for Opportunity List: Query Failed SELECT count(*) c FROM meetings where ( meetings.parent_id= 'e6726708-c98f-af27-1fd1-4b6942d943f6' AND meetings.parent_type='Opportunities' AND meetings.deleted=0 AND (meetings.status='Held' OR meetings.status='Not Held')) AND meetings.deleted=0 ) UNION ALL ( SELECT count(*) c FROM tasks where ( tasks.parent_id= 'e6726708-c98f-af27-1fd1-4b6942d943f6' AND tasks.parent_type='Opportunities' AND tasks.deleted=0 AND (tasks.status='Completed' OR tasks.status='Deferred')) AND tasks.deleted=0 ) UNION ALL ( SELECT count(*) c FROM calls where ( calls.parent_id= 'e6726708-c98f-af27-1fd1-4b6942d943f6' AND calls.parent_type='Opportunities' AND calls.deleted=0 AND (calls.status='Held' OR calls.status='Not Held')) AND calls.deleted=0 ) UNION ALL ( SELECT count(*) c FROM notes where ( notes.parent_id= 'e6726708-c98f-af27-1fd1-4b6942d943f6' AND notes.parent_type='Opportunities' AND notes.deleted=0) AND notes.deleted=0 ) UNION ALL ::MySQL error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1

    I subsequently logged in as Admin and performed the one repair relating to relationships but no avail. I also checked to see if the relationships created had been removed after this and they have.

    ALSO, my module Home has completely gone and been replaced with a blank white page?

    The site is hosted elsewhere so I am afraid I don't know the server, version of MySQL etc. but I am using Win XP and version 5.2.0 of Sugar Community Edition.

    Is this even repairable??
    Last edited by fredh; 2010-02-03 at 01:32 PM. Reason: Incorrect description

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
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    UK
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    2,379

    Default Re: Sub Panels vanished in list view for all modules - Home module also blank!

    Run admin>repair>quick repair and rebuild

  3. #3
    fredh is offline Junior Member
    Join Date
    Feb 2010
    Posts
    3

    Default Re: Sub Panels vanished in list view for all modules - Home module also blank!

    Hi,

    Tried the Admin> Quick Repair and Rebuild but it seems to have got stuck on Audit - can't repair any of the Audit functions for any of the modules? Tried Repair Audit Tables which said 'done' then tried Quick Repair and Rebuild for Audit only again and this time it stopped on Rebuilding Relationships. No change in any of the above cases.

    I think I'm out of my depth!

  4. #4
    fredh is offline Junior Member
    Join Date
    Feb 2010
    Posts
    3

    Default Re: Sub Panels vanished in list view for all modules - Home module also blank!

    Hello again.. Tried Quick Repair and Rebuild again. The server/sugar response below:

    Clearing Vardefs from cache...done
    Clearing language files from cache...done
    Clearing Template files from cache...done
    Clearing JS files from cache...done
    Clearing Vardefs from cache...done
    Clearing JS Language files from cache...done
    Clearing Sugar Dashlet files from cache...done
    Clearing Sugar Feed Cache...done
    Rebuilding Audit Tables...
    Relationship not Audit Enabled...
    ACLRole not Audit Enabled...
    ACLAction not Audit Enabled...
    Audit table for Leads already exists. skipping...
    Audit table for Contacts already exists. skipping...
    Audit table for Accounts already exists. skipping...
    Audit table for Opportunitys already exists. skipping...
    Audit table for Cases already exists. skipping...

    Note not Audit Enabled...
    EmailTemplate not Audit Enabled...
    EmailMan not Audit Enabled...
    Call not Audit Enabled...
    Email not Audit Enabled...
    Meeting not Audit Enabled...
    iFrame not Audit Enabled...
    Task not Audit Enabled...
    User not Audit Enabled...
    Employee not Audit Enabled...
    Currency not Audit Enabled...
    Tracker not Audit Enabled...
    ImportMap not Audit Enabled...
    UsersLastImport not Audit Enabled...
    Administration not Audit Enabled...
    UpgradeHistory not Audit Enabled...
    vCal not Audit Enabled...
    Audit table for Bugs already exists. skipping...
    Version not Audit Enabled...
    Release not Audit Enabled...
    Feed not Audit Enabled...
    Project not Audit Enabled...
    Audit table for ProjectTasks already exists. skipping...
    Role not Audit Enabled...
    EmailMarketing not Audit Enabled...
    Audit table for Campaigns already exists. skipping...
    ProspectList not Audit Enabled...
    Prospect not Audit Enabled...
    Document not Audit Enabled...
    DocumentRevision not Audit Enabled...
    FieldsMetaData not Audit Enabled...
    schedulers not Audit Enabled...
    SchedulersJob not Audit Enabled...
    InboundEmail not Audit Enabled...
    User not Audit Enabled...
    CampaignLog not Audit Enabled...
    Dashboard not Audit Enabled...
    CampaignTracker not Audit Enabled...
    SavedSearch not Audit Enabled...
    UserPreference not Audit Enabled...
    MergeRecord not Audit Enabled...
    EmailAddress not Audit Enabled...
    SugarFeed not Audit Enabled...

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