Sugar 45 install error with SuSe 10

**alevene** · 2006-09-08, 08:07 PM

I have tried to install Sugar on a new SuSe 10.0 server and all I get is -

Warning: main(include/utils/external_cache.php) [function.main]: failed to open stream: No such file or directory in /srv/www/htdocs/sugar45/include/utils.php on line 32 and

Fatal error: main() [function.require]: Failed opening required 'include/utils/external_cache.php' (include_path='/usr/share/php') in /srv/www/htdocs/sugar45/include/utils.php on line 32

I suspect its a MYSQL or PHP issue. Have anyone found a fix for this?

**kbrill** · 2006-09-08, 09:59 PM

Originally Posted by alevene

I have tried to install Sugar on a new SuSe 10.0 server and all I get is -

Warning: main(include/utils/external_cache.php) [function.main]: failed to open stream: No such file or directory in /srv/www/htdocs/sugar45/include/utils.php on line 32 and

Fatal error: main() [function.require]: Failed opening required 'include/utils/external_cache.php' (include_path='/usr/share/php') in /srv/www/htdocs/sugar45/include/utils.php on line 32

I suspect its a MYSQL or PHP issue. Have anyone found a fix for this?

I suspect that you have permission issues. Here is a document on how to set up the permissions for SugarCRm

**daishan** · 2006-09-15, 12:32 PM

Originally Posted by alevene

I have tried to install Sugar on a new SuSe 10.0 server and all I get is -

Warning: main(include/utils/external_cache.php) [function.main]: failed to open stream: No such file or directory in /srv/www/htdocs/sugar45/include/utils.php on line 32 and

Fatal error: main() [function.require]: Failed opening required 'include/utils/external_cache.php' (include_path='/usr/share/php') in /srv/www/htdocs/sugar45/include/utils.php on line 32

I suspect its a MYSQL or PHP issue. Have anyone found a fix for this?

Hi!

I had the same problem. Just looking at the output, it is obvious that php script can't source one of the includes that it want.
After some fiddling around, I found a solution:

Edit the /etc/php.ini file.
Find this section:

Code:

;;;;;;;;;;;;;;;;;;;;;;;;;
; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
;include_path = ".:/php/includes"

include_path = "/usr/share/php"

Change accordingly:

Code:

;;;;;;;;;;;;;;;;;;;;;;;;;
; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
;include_path = ".:/php/includes"

include_path = ".:/usr/share/php"

YMMV but this worked for me.

Regards,
daishan

**kbrill** · 2006-09-15, 01:04 PM

Originally Posted by daishan

Hi!

I had the same problem. Just looking at the output, it is obvious that php script can't source one of the includes that it want.
After some fiddling around, I found a solution:

Edit the /etc/php.ini file.
Find this section:

Code:

;;;;;;;;;;;;;;;;;;;;;;;;;
; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
;include_path = ".:/php/includes"

include_path = "/usr/share/php"

Change accordingly:

Code:

;;;;;;;;;;;;;;;;;;;;;;;;;
; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
;include_path = ".:/php/includes"

include_path = ".:/usr/share/php"

YMMV but this worked for me.

Regards,
daishan

Not sure this will help him as the file he can't load isn't in /php/includes it is in /SUGARDIR/include/utils/