Sugar 5.5.1: Opted Out not working for newsletter campaigns

[Bloom_IT]

Hello

I found a strange behavior with the “opt out” option for the newsletter campaigns.
What I have is that every time I create a new email for my newsletter campaign, all the leads/contacts/etc/ that already have opted out from that campaign will receive subsequent emails.

I was expecting that when a user selects to opt out on a newsletter campaing:
- Would not receive any other marketing emails from that newsletter campaign
- Would receive emails from other newsletter campaigns and email campaigns

Is this assumption correct? Cause if it is, sugar 5.5.1 is not working like that. The reproduction step are:
1. Created and configured a new newsletter campaign called “Test Newsletter campaign”
2. Created a target list “My targets” of type default with 1 Lead
3. Created a first “Email Marketing” entry called “February” and associated it with a Template email “ My newsletter” that had two paragraphs and the opt out link
4. Sent the email by clicking “Send Emails” and my lead received the email and clicked the opt out link
5. On Sugar, went to the “View Status” screen and checked that the lead email was added to the “Opted out” box
6. Created an “Email Marketing” entry called “February” and associated it with a Template email “ My newsletter” that had two paragraphs and the opt out link
7. Created the second “Email Marketing” entry called “March ” and associated it with the same template email (ok, I could have created a second email template but since this is just a test I skipped that step)
8. Sent the email by clicking “Send Emails” and my lead received this second email! NOT EXPECTING THIS TO HAPPEN!!

Anyone can help me figuring what am i missing here?
Thanks in advance

[salesagility]

When you look at the Lead in Sugar, is the email address crossed out with (opted out) in red against it?

[Bloom_IT]

No, the lead email address is not marked as “Opted Out” (no strikeout). But actually, I wasn’t expecting that to happen.
According to sugar documentation, opting out from an email campaign does marks the contacts/leads/etc email has opted out and they should never receive any emails from any Sugar campaign.
As for newsletters campaigns, they are just opted out from that specific campaign but not from any other email or newsletter campaigns.

Quote from http://www.sugarcrm.com/crm/support/...Campaigns.html

“If a target chooses to opt out of an email campaign, the system suppresses the target’s information to ensure that they never receive any of your email campaigns or newsletter campaigns. The system also automatically selects the Email Opt Out option on the target’s detail page.
However, if a target chooses to unsubscribe from a newsletter campaign, the system suppresses their information only for that specific campaign. You can still include them in target lists for other newsletter campaigns and email campaigns.”

So, I’m guessing that this feature could be buggy…


Additional info - The environment that I’m using is:
Sugar Version: 5.5.1 (Build 1202)
Sugar Community Edition: clean setup downloaded from sugar site
Operating System: Windows 2003
PHP Version: 5.2.9
Database: SQL Server 2005 Express
Web Server: Apache 2.2.11


Thanks and regards,

[Bloom_IT]

So... no update here... Anyone from sugar team can clarify if the opt-out link on a Newsletter campaign email should stop the user from receiving emails ONLY from that campaign?

That is what makes sense and what the documentation seems to point. If so, on sugar 5.5.1 the feature is buggy. It would be really helpful to clarify this in order to know whether i should report a bug or not...