SUgar 5.5.1 RC1: MTP -> ERROR:AUTH not accepted from server

[ReneZ]

Hello everybody,

I've got a problem with sugar 5.5.1RC1 Outgoing Mail Configuration. Although I configured smtp to not use authentication I recieve the following error, whent I trie to test the smtp settings:

Thu Feb  4 14:54:58 2010 [1319][20e728be-c403-2bbc-20c9-4b4f026f9659][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: 503 Reply: 503 5.5.1 Error: authentication not enabled

Thu Feb  4 14:54:58 2010 [1319][20e728be-c403-2bbc-20c9-4b4f026f9659][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Thu Feb  4 14:54:58 2010 [1319][20e728be-c403-2bbc-20c9-4b4f026f9659][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Thu Feb  4 14:54:58 2010 [1319][20e728be-c403-2bbc-20c9-4b4f026f9659][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid.  Check the settings or select a different mail server for the mail account.

Our mail server is configured to relay all mails from our domain from internal network without authentification. When I use the settings in the Emails modul I can send mails without any problems.

Any suggestions? Thanks for your help!

[GT]

I am having a similar problem with CE 5.5.1 RC1 ... all local system email works fine. Our network email service is working fine. I've unchecked the "Use SMTP Authentication" box so I assume it is something within the PHP mailer that's ignoring this flag and still insisting on using AUTH.

From sugarcrm log ...
Sat Feb 06 13:42:47 2010 [26425][1][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: 500 Reply: 500 5.5.1 Command unrecognized: "AUTH LOGIN"

Sat Feb 06 13:42:47 2010 [26425][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Sat Feb 06 13:42:47 2010 [26425][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Sat Feb 06 13:42:47 2010 [26425][1][FATAL] SugarPHPMailer encountered an error: An outbound mail server is not configured for outoing email for the mail account that you are using. Please select or add an outbound mail server for the mail account.

From mail server log:
abc.foo.com [xxx.xxx.xxx.xxx] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA-v4

Gary

[Enrico Weber]

We have the same problem. Can any one help?

Enrico

[mcmlxxii]

This [REGRESSION] bug is not fixed in RC2. Sugar should not be attempting to use AUTH when it's not enabled in the system settings.

[primesoftnz]

Still having this issue with Sugar 5.5.1 RC3. Is there a link to the original bug report. Is there a work around?
Where are the logs for SugarCRM?

[primesoftnz]

Update: Over the weekend I uninstalled SUgar 5.5.1 RC3 and installed SUgar 5.5.1 GA and still get this issue

[silverstone]

Facing the same problem with 5.5.1 I could fix it by this workaround:

open /include/phpmailer/class.phpmailer.php with your favourite editor and edit a part of function SmtpConnect() which starts at line 587 here. Change line 628 from

         if($this->SMTPAuth) { 
  

to

         if(false) { 
  

and save it at your own risk. With this change there will be no more authentication done. Restart httpd and email should work.

HTH silver

[primesoftnz]

Thanks Silverstone, that works, at least I can move forward on my project while it gets sorted permanently.

[mcmlxxii]

If this helps anyone there is a fix:

Edit modules/EmailMan/testOutboundEmail.php line 57

Change

 ($_REQUEST['mail_smtpauth_req'] == true 
  

to

 ($_REQUEST['mail_smtpauth_req'] === true 
  

[dviruega]

Thanks a lot!! We could fix our smtp problem with this post!!!