Sugar 6.2 install

[Glideh]

Hi,

Here is the context:
- I have the version 4.5.1h of Sugar CE.
- I had several fatal server errors when for example trying to export anything.
- I decided to upgrade the CRM.
- I got some other fatal errors trying to upgrade.
- Then I decided to do a dual install with 6.2
- Now I'm stuck in this installation in a page where it's written:

Creating Sugar configuration file (config.php)

Creating Sugar application tables, audit tables and relationship metadata
Creating the Database username and password...Creating the Database username and password for localhost...

Do you have an idea of what can be the problem ?

[andopes]

Take a look into sugarcrm.log, install.log and error log of your web server. Hopefully you will see some error message regarding this issue.

Cheers

[Glideh]

sugarcrm.log is empty

Here is my install.log

2011-07-22 07:02:24...Begin System Check Process *************
2011-07-22 07:02:24...Found at least one supported DB Type
2011-07-22 07:02:24...XML Parsing Support Found
2011-07-22 07:02:24...MBString Support Found
2011-07-22 07:02:24...ERROR:: ZIP support not found: SugarCRM needs ZIP support in order to 
process compressed files.
2011-07-22 07:02:24.../custom directory and subdirectory check passed
2011-07-22 07:02:24.../data/upoad directory and subdirectory check passed
2011-07-22 07:02:24.../cache directory and subdirectory check passed
2011-07-22 07:02:24.../module  directory and subdirectory check passed
2011-07-22 07:02:24...php.ini location found. /usr/local/lib/php4.ini
2011-07-22 07:02:24...Outputting HTML for System check
2011-07-22 07:02:24...No Errors were found *************
2011-07-22 07:02:46...Begin DB Check Process *************
2011-07-22 07:02:46...Basic form info is valid, continuing Process.
2011-07-22 07:02:46...Testing priviliged account...
2011-07-22 07:02:46...Connection made for Privileged admin account using  host: localhost, u
sr: root
2011-07-22 07:02:46...ERROR:: The provided Database Name already exists.  You can<br>1.  hit
 the back button and choose a new database name <br>2.  click next and continue but all exis
ting tables on this database will be dropped.  <strong>This means your tables and data will 
be blown away.</strong>
2011-07-22 07:02:46...DB Selected, will reuse sugar2
2011-07-22 07:02:46...Passed DB Version check, version is 5.1.34
2011-07-22 07:02:46...WARNING:: no errors detected, but DB tables will be dropped!, issuing 
warning to user
2011-07-22 07:02:46...End DB Check Process *************
2011-07-22 07:03:02...calling handleSugarConfig()
2011-07-22 07:03:02...calling handleLog4Php()
2011-07-22 07:03:02...calling handleHtaccess()
2011-07-22 07:03:02...calling handleDbCharsetCollation()

Here is my web server log arround 2011-07-22 07:00:00

[Fri Jul 22 08:37:42 2011] [error] [client xx.xxx.xxx.xxx] File does not exist: /home/httpd/
html/default/sugar2/favicon.ico
[Fri Jul 22 08:37:44 2011] [error] [client xx.xxx.xxx.xxx] File does not exist: /home/httpd/
html/default/sugar2/favicon.ico
[Fri Jul 22 08:37:45 2011] [error] [client xx.xxx.xxx.xxx] File does not exist: /home/httpd/
html/default/sugar2/favicon.ico
[Fri Jul 22 08:47:12 2011] [error] [client xx.xxx.xxx.xxx] PHP Warning:  file_put_contents(/
home/httpd/html/default/sugar2/.htaccess) [<a href='function.file-put-contents'>function.fil
e-put-contents</a>]: failed to open stream: Permission denied in /home/httpd/html/default/su
gar2/install/install_utils.php on line 1125, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:47:13 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Allowed memory 
size of 16777216 bytes exhausted (tried to allocate 4864 bytes) in /home/httpd/html/default/
sugar2/include/database/MysqlHelper.php on line 57, referer: http://sugar.westmill.net/insta
ll.php
[Fri Jul 22 08:50:46 2011] [error] [client xx.xxx.xxx.xxx] PHP Warning:  file_put_contents(/
home/httpd/html/default/sugar2/.htaccess) [<a href='function.file-put-contents'>function.fil
e-put-contents</a>]: failed to open stream: Permission denied in /home/httpd/html/default/su
gar2/install/install_utils.php on line 1125, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:50:46 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Allowed memory 
size of 16777216 bytes exhausted (tried to allocate 4864 bytes) in /home/httpd/html/default/
sugar2/include/database/MysqlHelper.php on line 57, referer: http://sugar.westmill.net/insta
ll.php
[Fri Jul 22 08:52:17 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Allowed memory 
size of 16777216 bytes exhausted (tried to allocate 4864 bytes) in /home/httpd/html/default/
sugar2/include/database/MysqlHelper.php on line 57, referer: http://sugar.westmill.net/insta
ll.php
[Fri Jul 22 08:52:17 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:52:17 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:52:17 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:52:17 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:52:29 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 08:52:46 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here
[Fri Jul 22 08:52:52 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here
[Fri Jul 22 09:03:03 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Allowed memory 
size of 16777216 bytes exhausted (tried to allocate 19456 bytes) in /home/httpd/html/default
/sugar2/include/database/MysqlManager.php on line 431, referer: http://sugar.westmill.net/in
stall.php
[Fri Jul 22 09:03:03 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Class 'MysqlMan
ager' not found in /home/httpd/html/default/sugar2/include/database/DBManagerFactory.php on 
line 101, referer: http://sugar.westmill.net/install.php
[Fri Jul 22 09:39:53 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.
htaccess: RedirectMatch not allowed here

[andopes]

The issue is file permission issue. SugarCRM folder is not writable. Fix that and try again.

Cheers

[Glideh]

My installation folder have 755.
I think I'm going to put 777 to all the files to be sure...
Anyway since my installation problem I have this message when I try to go on the installation page

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, xxx@xxx.xxx and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

So I think I'm going to have to restart the whole process

[Glideh]

Installation redone from the beginning (deleted the entire directory and unziped the application)
with chmod -R 777 sugar/
It blocks always at the same step.


install.log

...
2011-07-26 06:32:25...Begin DB Check Process *************
2011-07-26 06:32:25...Basic form info is valid, continuing Process.
2011-07-26 06:32:25...Testing priviliged account...
2011-07-26 06:32:25...Connection made for Privileged admin account using  host: localhost, usr: root
2011-07-26 06:32:25...ERROR:: The provided Database Name already exists.  You can<br>1.  hit the back butto
n and choose a new database name <br>2.  click next and continue but all existing tables on this database w
ill be dropped.  <strong>This means your tables and data will be blown away.</strong>
2011-07-26 06:32:25...DB Selected, will reuse sugar2
2011-07-26 06:32:25...Passed DB Version check, version is 5.1.34
2011-07-26 06:32:25...WARNING:: no errors detected, but DB tables will be dropped!, issuing warning to user
2011-07-26 06:32:25...End DB Check Process *************
2011-07-26 06:33:49...calling handleSugarConfig()
2011-07-26 06:33:49...calling handleLog4Php()
2011-07-26 06:33:49...calling handleHtaccess()
2011-07-26 06:33:49...calling handleDbCharsetCollation()

webserver log

...
[Tue Jul 26 08:33:49 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Allowed memory size of 16777216 bytes exhausted (tried to allocate 19456 bytes) in /home/httpd/html/default/sugar2/include/database/MysqlManager.php on line 431, referer: http://sugar.westmill.net/install.php
[Tue Jul 26 08:33:49 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error:  Class 'MysqlManager' not found in /home/httpd/html/default/sugar2/include/database/DBManagerFactory.php on line 101, referer: http://sugar.westmill.net/install.php

Sugar doesn't seem to take the hour from my server for his logs timestamps.

[andopes]

Hi Glideh

This error

[Tue Jul 26 08:33:49 2011] [error] [client xx.xxx.xxx.xxx] PHP Fatal error: Allowed memory size of 16777216 bytes exhausted (tried to allocate 19456 bytes) in /home/httpd/html/default/sugar2/include/database/MysqlManager.php on line 431, referer: http://sugar.westmill.net/install.php

is due insufficient allocated memory to php.
Edit your php.ini and increase memory_limit to 256M
Restart you web server.
It is "possible" the second error is gone with this fix.

Regards

[Glideh]

Thanks Andopes,

The memory change allowed me to complete the installation (I think it's complete)
But now trying to go on the main page I get this error (that I had once already before)

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, xxx@xxx.xxx and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Here is the log (no fatal error):

[Tue Aug 16 10:48:22 2011] [alert] [client xx.xxx.xxx.xxx] /home/httpd/html/default/sugar2/.htaccess: RedirectMatch not allowed here

[Glideh]

Thanks Andopes,

The memory limit change allowed me to complete the installation (I think it's complete)
But now trying to go on the main page I get this error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, xxx@xxx.xxx and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Here is the log (no fatal error):

[Tue Aug 16 10:48:22 2011] [alert] [client xx.xx.xxx.xxx] /home/httpd/html/default/sugar2/.htaccess: RedirectMatch not allowed here