Sugar CRM, 8x8, and how to dail a phone number

[davidmotgom]

Hi,

I am trying to switch from SalesForce to Sugar and things are not going well. First....is there a way to click on a phone number and the 8x8 voip phone rings? Manually dialing a phone number is not an option.

Thanks

[Angel]

This is not possible out of the box. You'd need to apply some level of customization to the system.

[davidmotgom]

Thanks.

Any tips or links I can follow to get started?

[Angel]

The first thing you'll need to do is figure out the manner in which a hyperlink can be used to dial a number via 8 x 8.

Next, you'll want to modify function.sugar_phone.php in <sugar>/include/Smarty/plugins to modify the Skype formatting function to instead format for 8 x 8. Enabling the Skype formatting feature should then instead format numbers in such a way where it is dialing 8 x 8.