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Thread: Sugar CRM, 8x8, and how to dail a phone number

  1. #1
    davidmotgom is offline Junior Member
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    Default Sugar CRM, 8x8, and how to dail a phone number

    Hi,

    I am trying to switch from SalesForce to Sugar and things are not going well. First....is there a way to click on a phone number and the 8x8 voip phone rings? Manually dialing a phone number is not an option.

    Thanks

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Sugar CRM, 8x8, and how to dail a phone number

    This is not possible out of the box. You'd need to apply some level of customization to the system.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    davidmotgom is offline Junior Member
    Join Date
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    Default Re: Sugar CRM, 8x8, and how to dail a phone number

    Thanks.

    Any tips or links I can follow to get started?

  4. #4
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
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    Default Re: Sugar CRM, 8x8, and how to dail a phone number

    The first thing you'll need to do is figure out the manner in which a hyperlink can be used to dial a number via 8 x 8.

    Next, you'll want to modify function.sugar_phone.php in <sugar>/include/Smarty/plugins to modify the Skype formatting function to instead format for 8 x 8. Enabling the Skype formatting feature should then instead format numbers in such a way where it is dialing 8 x 8.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

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