Sugar CRM Installation

**Huss** · 2006-10-19, 02:13 PM

Hi,
I am trying to install Sugar CRM and getting the following error, i changed the permission on every single file, folder, sub-folder, etc... and file under modules to '777' but still no luck,

PHP Version Unsupported PHP Version Installed: ( ver 4.4.4 )
MySQL Database OK
MB Strings Module OK
XML Parsing OK
PHP Safe Mode Turned Off OK
PHP Allow Call Time Pass Reference Turned On OK
PHP Memory Limit >= 32M OK (Unlimited)
Writable SugarCRM Configuration File (config.php) OK
Writable Custom Directory OK
Writable Modules Sub-Directories and Files Warning: Not Writable
Writable Data Sub-Directories OK
Writable Cache Sub-Directories OK
Writable Session Save Path (/tmp) OK
Optional Components Status
IMAP Module OK
cURL Module OK
PHP-JSON Module (v 1.1.1) Not found: The PHP-JSON PHP module reaps enormous performance benefits.
ZLIB Compression Module OK

Note: Your php configuration file (php.ini) is located at:
/usr/local/Zend/etc/php.ini

any help is appreciated

**ciciojr1** · 2006-10-19, 10:13 PM

I'm having the same problem...suggestions?

**chrisky** · 2006-10-19, 11:48 PM

It's simply a permissions issue...
try recursively chmod'ing the sugar root folder from outside of it, and repeat this command numerous times possibly (due to file locking, some files/dirs are not being affected)..

It might be best to drop down to kernel shell to perform the chmod in order to ensure against file locking, etc.
or you can copy or rename, the sugarcrm installation root folder (thus nothing should be accessing, running, etc. any file within the sugar installation) and then chmod this..

I have experienced before (though not much) chmod/chown not affecting everything when recursively run..

If you wanna check my theory, just list the contents of your sugar installation in a long format and pipe it to a txt file (for easier viewing and analyzation imho), including maybe a permissions based search... Anyways, where I'm going with this, is that you will see some files or directories in which do NOT have a 777 full write access AND I guarantee you that everything is owned by a user other than the user of which you web server runs under. Yes, just changing ownership to the same user as your webserver runs under will resolve things and is the preferred solution..

**ciciojr1** · 2006-10-20, 03:55 AM

I read through some more of the forum posts and found how to solve the problem. Seems Filezilla doesn't allow for recursive changing of file permissions. I downloaded the trial version of FlashFXP and everything turned out fine. Thanks for the help, gang!