Sugar doesn't save inbound e-mail settings

[lostdeviant]

Hi I got Sugar CRM working yesterday and it seems pretty nice.
I set up a user account as well as my own as admin.
I also added e-mail settings. We were able to add a lead and send e-mail from both user accounts without error.

The problem is that the system won't save the inbound e-mail connection settings.

Yes, my settings are correct, my server works and all that...Even the test connection works but it won't save the settings.
When we click on save we just get a blank page which is typical of a bad php page.

The settings are not saved using Firefox nor explorer

The Sugar CRM app is on a hosted server using php 5.05 which I can't change since it is hosted.
I used the myphpadmin in the host's control panel and my sugar database exists and there is an inbound e-mail table.
There appear to be 'column headings' but when exported the table is empty.

Could someone export a 'sample' inbound email table so that I could try changing the info and import it back into the database?

Has anyone found a solution for this bug?

thanks in advance

Christopher
christopher@portallanguageservices.com
http://portallanguageservices.com

[sacramentojoe]

Hi I got Sugar CRM working yesterday and it seems pretty nice.
I set up a user account as well as my own as admin.
I also added e-mail settings. We were able to add a lead and send e-mail from both user accounts without error.

The problem is that the system won't save the inbound e-mail connection settings.

Yes, my settings are correct, my server works and all that...Even the test connection works but it won't save the settings.
When we click on save we just get a blank page which is typical of a bad php page.

The settings are not saved using Firefox nor explorer

The Sugar CRM app is on a hosted server using php 5.05 which I can't change since it is hosted.
I used the myphpadmin in the host's control panel and my sugar database exists and there is an inbound e-mail table.
There appear to be 'column headings' but when exported the table is empty.

Could someone export a 'sample' inbound email table so that I could try changing the info and import it back into the database?

Has anyone found a solution for this bug?

thanks in advance

Christopher
christopher@portallanguageservices.com
http://portallanguageservices.com

You failed to mention what version of Sugar along with what OS.

Thanks

[lostdeviant]

I'm using the most recent version of sugar opensource on a LAMP hosted server.

[sacramentojoe]

Anything in the log?
You might need to go into log3php.properties and uncomment the debug line at the bottom.
When you go back in, the values are actually empty?

I know that Sugar uses the scheduler and if you don't have an entry into the crontab to check for emails, it won't.

Add this line to your crontab:
* * * * * cd //docroot/sugarcrm; php -f cron.php > /dev/null 2>&1

if the values are there just not working.

[lostdeviant]

Which file is crontab?

Where is the log that I should check?
I don't have a log3php.properties file. I uncommented the debug line in log4.php. and tried again to add my inbound email settings and again got a blank screen when I tried to save.
No error messages appeared. If log3php.properties is hidden somewhere please let me know.

Remember the problem isn't that it isn't checking my e-mail. The problem is that it isn't saving my inbound e-mail settings therefore there isn't anything to check. I have 2 users configured my own as admin and my SO's user account. Neither update the inbound info.

Doesn't anyone have the ability to export their inbound email table for me to later edit and import into mine so that I could get this working?
It isn't a very useful program if I have to use outlook to check my e-mail and then there is no history in the CRM.


When you go back in, the values are actually empty? If you mean my user settings for e-mail yes they are empty.... The inbound e-mail settings are not saved.
I have added them many times and as soon as I try to save I get a white (blank page) Obviously it isn't updating that table but I don't know why. Obviously the database settings are good since I can save leads and send e-mail with sendmail and it even remembered my preferred theme.

thank you. I'm just frustrated with the settings not saving.

Anything in the log?
You might need to go into log3php.properties and uncomment the debug line at the bottom.
When you go back in, the values are actually empty?

I know that Sugar uses the scheduler and if you don't have an entry into the crontab to check for emails, it won't.

Add this line to your crontab:
* * * * * cd //docroot/sugarcrm; php -f cron.php > /dev/null 2>&1

if the values are there just not working.

[sacramentojoe]

Sorry, I meant log4php.properties.
There is a sugarcrm.log in the docroot, this will show all the errors.

[lostdeviant]

I can't find any file in my sugarcrm directories with that name or similiar.

[sacramentojoe]

Does your web user have write permissions to the docroot?
It needs it at least to sugarcrm.log and config_override.php

[lostdeviant]

OK so you mean the server root not the crm root.
No, I am very limited that is why I asked for an exported table that I could modify and import into my database with phpmyadmin. I have access to httpdocs and a controlpanel, the control panel has an the standard admin program for importing and exporting tables from mysql databases. I'd host the program from home but my cable modem's connection has a dynamic IP and they charge almost 80 dollars a month to have a static connection.

I setup Sugar CRM to put the root stuff in the cache directory as instructed by a sugar developer in another forum discussion

I repeat that my only problem is with THAT table (inbound e-mail) not being updated.

[lostdeviant]

Please somebody send me an exported inbound email table using phpmyadmin for me to edit and import into mine.

my email address is info@portallanguageservices.com
http://portallanguageservices.com also has a link if you only want to send me a message without attachments.

I have tried everything I've been asked but Sugar won't give me error messages nor will it write a log even though all the permissions are set.

Please help