Sugar email = SPAM

[JayL]

Individual emails sent by Sugar seem to be getting caught by Outlook and others as SPAM. I tried sending the identical message from myself to myself and it is not SPAM. However, when Sugar sends it - it's SPAM.

I'm just getting our entire sales force up on Sugar and it would be a really serious problem if we can't use Sugar Email. I've seen in threads from last year, and earlier verions, that this was a known problem. Has anyone figured out a way to either fix this problem or create a work around? Most people find email a necessary part of their workflow.

I am using Version 4.2.0d of Sugar Open. for the help.

[Proware]

I have exactly the same problem and have escalated it up the support ladder with Case # 8113

The problem is that once they get this sorted out, there seems to be a major problem with campaigns. You can follow the trail of dialog in this case #.

[JayL]

Search did not find case #8113. However, campigns are the least of their problems if they can't even have one simple email message delivered. Do you know if they have any timeline to resolving this problem. Personally, I think this is a CRITICAL problem. Outbound emails don't work. Are there any work arounds?

[JayL]

Actually, the more I was thinking about this problem I was wondering if anyone has out going email that even works. If so do you ever have problems getting email delivered?

[florenceit]

Ive had no problems using it for my first campaign outbound mails (although its only <300) , i have used it for checking my mail periodially on the road and use it to send emails.

re: being marked as spam: one of my recipients is a friend and commented on the heavy html content and didnt like it. (what can you do?) but the point is I can see how heavy html may be flagged as spam.. dont know too much about that though.

[Proware]

I am working closely with Matt in support to have this problem resolved.

Problem is that I am in Sydney Australia so time zones mean each correspondence takes another day, then there are weekends.

So it is a slow process.

We have resorted to sending all emails out of Outlook for the meantime but that does not help campaign tracking.

btw - it seems support cases are private to the user lodging them.

[Proware]

Seems we giot an inconclusive solution.

At best it seems random - sometimes it goes into Junk and sometimes not.

I did however notice that by putting FW: at the beginning of the subject, it always goes into the inbox.

So that is my short term solution - put FW: in the subject for all my campaigns and continue to use Outlook for my email client.

[Proware]

Nope - FW: only works for regular emails, campaign emails still go to Spam with FW:

[christoff]

We plan to use Sugar for email campaigns. Is this SPAM issue resolved?

Sorry but if not... goodbye Sugar!