sugar failing to send email

[fcohen]

I installed Sugar Version 4.5.1 (Build 1197) on a 2 core Intel box running Fedora Core. I set up the sugar email settings to use my email service provider (smtp.comcast.net) using my id/password. I compose and send an email. Sugar does not send the email and responds with the following html:

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<script type="text/javascript" src="include/javascript/cookie.js?s=4.5.1&c="></script><link rel="stylesheet" type="text/css" media="all" href="themes/Sugar/calendar-win2k-cold-1.css?s=4.5.1&c="><script>jscal_today = 1175130763000; if(typeof app_strings == "undefined") app_strings = new Array();</script><script type="text/javascript" src="jscalendar/calendar.js?s=4.5.1&c="></script><script type="text/javascript" src="jscalendar/lang/calendar-en.js?s=4.5.1&c="></script><script type="text/javascript" src="jscalendar/calendar-setup_3.js?s=4.5.1&c="></script><script src="include/javascript/yui/YAHOO.js?s=4.5.1&c="></script><script src="include/javascript/yui/log.js?s=4.5.1&c="></script><script src="include/javascript/yui/dom.js?s=4.5.1&c="></script><script src="include/javascript/yui/event.js?s=4.5.1&c="></script><script src="include/javascript/yui/animation.js?s=4.5.1&c="></script><script src="include/javascript/yui/connection.js?s=4.5.1&c="></script><script src="include/javascript/yui/dragdrop.js?s=4.5.1&c="></script><script src="include/javascript/yui/container.js?s=4.5.1&c="></script><script src="include/javascript/yui/ygDDList.js?s=4.5.1&c="></script><script type="text/javascript" src="include/javascript/sugar_3.js?s=4.5.1&c="></script><script type="text/javascript">
var time_reg_format = '([0-9]{1,2})[0-9]{1,2})';
var date_reg_format = '([0-9]{4})-([0-9]{1,2})-([0-9]{1,2})';
var date_reg_positions = {'Y': 1,'m': 2,'d': 3};
var time_separator = ':';
var cal_date_format = '%Y-%m-%d';
var time_offset = -3600;
</script><script type="text/javascript" src="cache/jsLanguage/en_us.js?s=4.5.1&c=&j=1"></script><script type="text/javascript" src="cache/jsLanguage/Emails/en_us.js?s=4.5.1&c=&j=1"></script>

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I put sugar into debug logging mode and see the following in the log:

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Wed Mar 28 19:12:43 2007,347 [24094] DEBUG SugarCRM - ---------> BEGING INCLUDING REQUESTED PAGE: [modules/Emails/Save.php] <------------
Wed Mar 28 19:12:43 2007,840 [24094] DEBUG SugarCRM - Retrieve Email : SELECT emails.* FROM emails WHERE emails.id = ''
Wed Mar 28 19:12:43 2007,844 [24094] DEBUG SugarCRM - Limit Query:SELECT emails.* FROM emails WHERE emails.id = '' Start: 0 count: 1
Wed Mar 28 19:12:43 2007,847 [24094] INFO SugarCRM - Query:SELECT emails.* FROM emails WHERE emails.id = '' LIMIT 0,1
Wed Mar 28 19:12:43 2007,852 [24094] INFO SugarCRM - Query Execution Time:0.002532
Wed Mar 28 19:12:43 2007,910 [24094] DEBUG SugarCRM - Retrieve Contact : SELECT contacts.* FROM contacts WHERE contacts.id = '123'
Wed Mar 28 19:12:43 2007,914 [24094] DEBUG SugarCRM - Limit Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' Start: 0 count: 1
Wed Mar 28 19:12:43 2007,916 [24094] INFO SugarCRM - Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' LIMIT 0,1
Wed Mar 28 19:12:43 2007,922 [24094] INFO SugarCRM - Query Execution Time:0.00283
Wed Mar 28 19:12:44 2007,027 [24094] DEBUG SugarCRM - Retrieve Contact : SELECT contacts.* FROM contacts WHERE contacts.id = '123'
Wed Mar 28 19:12:44 2007,030 [24094] DEBUG SugarCRM - Limit Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' Start: 0 count: 1
Wed Mar 28 19:12:44 2007,033 [24094] INFO SugarCRM - Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' LIMIT 0,1
Wed Mar 28 19:12:44 2007,040 [24094] INFO SugarCRM - Query Execution Time:0.002976
Wed Mar 28 19:12:44 2007,082 [24094] DEBUG SugarCRM - Retrieve Contact : SELECT contacts.* FROM contacts WHERE contacts.id = '123'
Wed Mar 28 19:12:44 2007,086 [24094] DEBUG SugarCRM - Limit Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' Start: 0 count: 1
Wed Mar 28 19:12:44 2007,088 [24094] INFO SugarCRM - Query:SELECT contacts.* FROM contacts WHERE contacts.id = '123' LIMIT 0,1
Wed Mar 28 19:12:44 2007,094 [24094] INFO SugarCRM - Query Execution Time:0.002739
Wed Mar 28 19:12:44 2007,200 [24094] DEBUG SugarCRM - Email sending ---------------------
Wed Mar 28 19:12:44 2007,204 [24094] DEBUG SugarCRM - Localization: translating [ 10 has to be it! ] into ISO-8859-1
Wed Mar 28 19:12:44 2007,215 [24094] DEBUG SugarCRM - Localization: translating [ ] into ISO-8859-1


What is going wrong?

-Frank

[fcohen]

Anyone want to offer even a hint at where I should look to solve this problem?

Outbound email seems non-functional in SugarCRM.

-Frank

[fcohen]

The problem is sugarcrm does not automatically install the much needed localization package (php-mbstring) by default. The easiest way to install php_mbstring is to use this command from the Linux commandline:

yum install php-mbstring

Good luck.

-Frank