Sugar goes down by timeout at invoking web service

[fedepia]

hello people, how are you? i have a little problem when calling a web service, it takes about 2 minutes to respond and then sugar goes down. By the way, this generates an inconsistence between a sugar db and another system db.

So, I have few questions:
1) Is there any log file that shows this error?
2) Is there any way to handle this error?
3) How can i solve this problem?

Thank you in advance

[julian]

Hello fedepia,

We should begin by looking at the log file. Follow these instructions to turn on debug logging:

http://www.sugarcrm.com/wiki/index.p..._debug_logging

Next, watch your sugarcrm.log file (in the main Sugar directory) as you run the webservice again. At what point does it stop?

[fedepia]

hello julian, thanks for answering. I saw in apache directory, a log file, i.e., error.log that shows the following error:
[Thu Sep 27 14:32:01 2007] [error] [client 127.0.0.1] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\\xampp\\htdocs\\sugarcrm\\include\\nusoap\\nuso ap.php on line 2561, referer: http://localhost/sugarcrm/index.php?...ion=DetailView

so, this is the issue. When it appears, sugar goes down. I know that modifying the execution time, it will work but i want to know how can i handle this error?

Any suggestions?

Thanks

[eggsurplus]

The best way is to bump the max script execution time in your php.ini from 30 to a higher value like 300. SOAP will almost always time out with the default 30 seconds set. Make sure to edit the correct php.ini. (To be safe find all on your server and edit them all unless you are familiar with how this works.)