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Thread: Sugar import hangs!

  1. #1
    msimonds is offline Senior Member
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    Default Sugar import hangs!

    I have been working on importing contacts, 51,000 + and the import runs and gets all the contacts in the object and it states that the import is complete, but it never finishes, it just hangs

    Any ideas on what i am doing wrong or if I need to do it another way?

    Thanks,

    ~Mike

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Sugar import hangs!

    Hi Mike

    Try to import a minor list, containing around 2K.
    Make sure it works properly.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
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  3. #3
    msimonds is offline Senior Member
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    Default Re: Sugar import hangs!

    Yes sir it works perfectly on a small import, but hangs on a lot of records.

    I checked phpMyadmin and it seems that all the records are being imported into the database, but it still hangs

    Maybe it is a timeout error or running out of memory

    ~Mike

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Sugar import hangs!

    Yes

    We had successfully imported up to 3K at a time, and we had faced issues trying to import a huge list.
    :s

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    msimonds is offline Senior Member
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    Default Re: Sugar import hangs!

    Andre thanks for that and sorry for the long post.

    So your suggestion to me is to break up the number of records into the number of import files?

    So if I have 180,000 + records, then I need to devide that by 3K:

    180,000 / 3000 = 60 files

    There has to be a better way than this!!


    ~Mike

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