Sugar keeps requesting login credentials

[pvdklooster]

Hi All,

I installed version 4.5.1 on a debian machine with PHP 5 en Mysql 4.
After logging in (doesn't work all the time either) Sugarcrm logs out the user many times, 'so the user repeately has to log in .

Does anyone know what happens an doe anyone got some solutions ?

T.i.a.

Paul

[ptemplin7]

Hi Paul,

Not sure if this will help a lot but here it goes.

This sounds like a permissions problem. Check that the file ownership for the crm directory is correct. Having some files owned by root have caused me grief in the past. Chekc that your .htaccess file is there and not corruptted or being changed!
Check your DB permissions as well. Could be that mysql or whatever you have is not authenicating with the sugarcrm db hence need to log in.

Not being a total debian guru hopefully this might give you a start. Any one else haqve any grand ideas?

Paris

[sunside]

Hi,

I have been experiencing the same problem for about 2-3 months now.

The following additions to the .htaccess file in the sugar directory on the webserver seem to have solved it:

php_value session.gc_probability 1
php_value session.gc_maxlifetime 14400
php_value session.save_path /some/new/path

The last line is especially important if you are on a shared hosting server where all session data is stored in the same directory. In that case, all the users will basically erase YOUR session files after THEIR maxlifetime, which could be significantly shorter than yours.

Cp. this Google Groups Entry

Cheers!

(Edit: The /some/new/path needs to exist and must be writable to your PHP user, of course, and it MUST be outside the publicly accessible public_html directory on your web server, or you have a serious security problem!)

[Angel]

You should also check your Apache timeout settings. It is possible your web server is expiring your sessions.